Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Essential and Exceptional

It’s issue 450 of REMAN U. I was hoping to do something special – a really momentous article, or maybe just one written by Captain Reman himself. But alas, it’s challenging times we’re in. I’m writing this from a table in my home; my son (the Taylor Swift fan) is eating oatmeal beside me in […]

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Shake It Off

I’ve never liked Taylor Swift. (Bear with me.) When she first arrived on the music scene, she was a little bit country, and I was a lot-a-bit rock ‘n roll. As she got bigger and poppier, my musical tastes became more esoteric and indie (yes, I’m kind of a snob). I heard “Shake It Off” […]

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Overwhelmed

I’m going to keep this short. I’m overwhelmed.  It’s Thursday, and I like REMAN U articles to go out around 2pm. My team and I have been in a groove getting articles to me BEFORE THURSDAY sometimes allowing me to schedule them and watch ’em roll out to the world at the pre-arranged time. Not […]

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Do I Need the Fancy Tool?

Meta tagging, intuitive searchability, comprehensive workflow options… these things may or may not mean much to you, but I think we can intuit from the vocabulary that these are a part of a pretty fancy tool. It’s a tool I want. But is it a tool I need? Lost files, wrong versions, and slow collaboration […]

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Trick or Treat

One of the best things about having a kid is experiencing and re-experiencing childhood wonder through their eyes. Last year, I passed on trick or treating with a 5 month old for his first Halloween knowing how obviously it would be a parent-driven candy hoarding event and how indifferent my son would be to the […]

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A General Never Blames His Troops

“A general never blames his troops.” It was a statement I needed to hear. I was a part of a very big, very important project that hadn’t turned out according to expectations. It wasn’t all my fault, but mistakes were made by many including me – and including the general. Up to this point, I […]

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Remodel, Renovate, Redesign

Anyone who’s ever taken on a large home remodel knows the time, stress, money, unforeseen challenges, and people management that comes with the new look. The amount of time spent planning, strategizing, and anticipating simply cannot account for the mold that it turns out was under the floor or the delayed shipping on that tile […]

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The Aggressive Sale Doesn’t Sell

Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]

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Putting Out a Dumpster Fire

A dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]

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Is Your Team Performing or Storming?

When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as […]

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