We All Work in Customer Service

While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]

How to Overcome Half-Baked Pies – and Under-Cooked Culture

I am known around the office as something of a baker. I need only inspiration, boredom, or a humble request from my colleagues to bring in the goods to share with one and all… or the few that usually devour it by 9 AM. Recently, a group baking event presented itself at work that I […]