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attitude

Telling Your Storyteller to Shut Up

Who doesn’t love a good story? Since the dawn of time there’s been that image of a roaring fire and a group seated around it, each with their own story to tell. The lives they’ve lived, the adventures they’ve journey upon, the funny anecdotes they’ve heard; humans are simply blessed with excellent memories which allows […]

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Odd One Out

Bob watched over the rim of a lifted coffee mug from the doorway of his office. Spread out before him was the 20-bay expanse of concrete floor and overhead mercury vapor lights that was the service department of the local dealership. Twin rows of overhead doors made up the outer walls feeding vehicles into the […]

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Remember Where You Came From

It’s a beautiful sunny Las Vegas day. I’m in a corner writing to you all with headphones on to keep me from being distracted from one of the largest conventions for the automotive industry, AAPEX/SEMA that’s currently all around me. There’s a pageantry to Trade Shows that I just love. The lights, the art direction, […]

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Trick or Treat

One of the best things about having a kid is experiencing and re-experiencing childhood wonder through their eyes. Last year, I passed on trick or treating with a 5 month old for his first Halloween knowing how obviously it would be a parent-driven candy hoarding event and how indifferent my son would be to the […]

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Rut-Roh

Ever feel stuck, bored, stagnant, ineffective, lost, overwhelmed, or overall plain lackluster at work? Ruh-roh, you’re in a rut. Me too.  Not often mind you; I genuinely enjoy working, am optimistic by nature, have a great job, and a fantastic life. But…I do not always feel inspired by my work.  I do not always feel […]

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Less Than Your Best

Recently I picked up a great line from one of our customers.  At the resolution phase of a warranty repair, he told me, “Ben, ain’t no such thing as perfect parts or perfect people.”  This stuck with me and I’ve even parroted it a few times since.  I understand this phrase’s meaning to be: we […]

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Putting Out a Dumpster Fire

A dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]

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The 8 Laws of Human Behavior

I’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]

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A Lot Can Happen in a Year

A year ago (tomorrow), was my last day at work before giving birth to my first child. I was planning on working from home the following week leading up to my due date, but I spent all of Memorial Day last year in the throes of contractions knowing I might not make it to that […]

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Building a Positive Attitude, Building Your Bank Account

My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens to you, and 90% how you react to it.” I hated that magnet as a kid. I later learned that it was a Charles Swindoll quote. I also learned to love the quote – […]

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