Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

attitude

Don’t Worry, Be Happier

Every day people are faced with situations that are completely out of their control, things they can not change, and obstacles that promise defeat.  A traffic jam when you’re already late, rain on your wedding day, a parts delivery that’s not showing up on the delivery date, and a customer that refuses to pay.  It […]

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The Soft Touch of Service Recovery

The only purchasing activity worse than car buying, is appliance shopping. The competing features are endless, the delivery takes eons, and the satisfaction doesn’t even come close to that of hopping in a new ride and taking off.  Our dishwasher broke five months ago. I despised the idea of hunting for a replacement so deeply […]

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Embracing Change: The Power of Going All-In at ETE

At ETE, we pride ourselves on our ability to adapt, evolve, and embrace the principles that guide us toward excellence. Among these guiding principles, the core value of “Go All-in” stands out, particularly during periods of change. Recent organizational shifts within our company remind us that change, while challenging, is an integral part of our […]

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Developing a Positive Perspective One Glimmer at a Time

Before the dawn of the internet, and specifically social media, we relied on our friends, television, and radio to fuel our pop culture vocabulary. Plastering positive sayings on our Lisa Frank binders in school, reading tagged overpasses while cruising, and mimicking our favorite celebrities gave us phrases such as: “You go Girl!”, and “Eat My […]

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Fueled by Failures

Hello 2024!  With the chaoticness of the holidays behind us, many will start to plan for the upcoming year. Setting goals, strategizing, filling all those empty spaces in the crisp new planner. The promise of a fresh new year motivates and allows for a perspective not muddied by the previous year’s weakest points. However, as […]

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ETE and Kaizen: Getting Better Everyday

At ETE’s Reman-U, we often talk about our core values, and today I want to delve into what I believe is the most transformative one: “Getting Better Every Day.” Rooted in the concept of Kaizen, this Japanese term for “continuous improvement” has become a guiding light in both my professional and personal life, especially on […]

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23 Minutes

Make the coffee, feed the dogs, get the kids to school. Travel to work, exchange morning pleasantries, head off to your designated work space.  In no time at all you have been a barista, a pet lover, a parent, a driver, a friend, and an employee. And your day has just begun!  We require a […]

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Clean Your Plate!

I am a planner, a list maker, a sticky note fanatic. There are notes scattered across bits of paper, and doodled in notebooks throughout our house. I have not one, but three calendars. Luckily the web based ones sync up. I always know what has to be done, but finding the right order can be […]

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Install Experience, Instill Confindence

ETE Reman launched an exciting onboarding tool for new employees in August of 2022. This experience allows for transparency in each role as well as a detailed understanding of the build process. The goal was to decrease turnover by creating investment within the team. Not long after the program began, and proved successful, selected customer […]

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Practice Makes Better

Try writing your name with your non-dominant hand.  It is likely sloppy, barely legible, and significantly larger than your normal script.  Now write your name with your dominant hand. Feels normal, looks clean, and requires almost no thought. You have practiced this skill thousands of times and have become the master of your own name.   […]

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