Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Customer Service

A Pinch of This and a Smidge Of That

A pinch of salt goes a long way. Add too much and you’re stuck with a snack for the neighborhood deer. Too little and your tastebuds will despise the blandness. Yet, when you hit the mark and impart just the right amount you are awarded with a dish fit for a king (or queen).  I […]

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Do It NOW!

The moment a child finds balance on their own two feet the dauntlessness to transform those first stumbling steps into a full blown sprint begins. They are always in a rush. Everything is a crucial matter. Getting from point A to point B is a goal that can’t be accomplished fast enough. Shoveling snacks down […]

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Be The Bear

Welcome to the 600th edition of Reman U. While the management, writing, editing, and publishing responsibilities have changed hands over the years, the weekly distribution has remained consistent. The voices of the authors may differ, but the messaging is steady. We speak of greatness. Give advice on how to be amazing leaders. Provide tips and […]

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The Secret Language of (Business) Relationships

It’s Valentine’s week. A week of red and pink, chocolates, cards, and hopefully some good wine. Whether this time is seen as nothing more than a commercialized ploy to increase candy and flower sales, or a true moment in time to value those we find near and dear, it’s the perfect time to think about […]

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Their Fault, Your Problem

Sometimes bad stuff happens. Maybe it’s an unexpected delay or an unavoidable accident. Perhaps it’s simply just a glitch in the system, or an unforeseen detour.  Things happen that may not be in your control. Regardless of any amount of preparation or planning. No matter how many times you have taken that route, or ordered […]

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Don’t Get Dumped!

Difficult to get a hold of. Unwilling to compromise. Half-truths, broken promises, and a general sense of dismissal. Causing feelings of unimportance and insignificance. No wonder you got dumped.  Our customers have other options. There are more fish in the sea, and the grass actually might be greener on the other side. Every time their […]

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Planning For Prosperity

I have been fired as the Mayor of “Villa de Sari.” It’s that time of year when I construct my Christmas village. My roads were set, the snow prepped for fluff. The power strips were hung and each plug had a designated mate.  What started as a definitive plan soon changed. I was not prepared. […]

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Digging Deeper

The abyss of the internet has given the entire population the ability to become investigators. From satellite maps to how-to videos, circuit court search engines to color-coded wiring diagrams, the information sought after is just a few clicks away. Gone are the days of the dewey decimal system, best guesses, and assumptions. No longer is […]

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Campaign Crusades: When Enough Is Enough!

It’s that time of year again. No, not just the beginning of the holiday season but also the intrusive, barraging influx of political campaign ads. Between the texts, the endorsements on television and the non-stop phone calls, there is no way anyone will forget about their civic duty on Tuesday.  Enough is enough.  I have […]

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How To Lose A Customer In 10 Seconds

Words without action might as well be left unsaid. Broken promises, lack of change, and a void of commitment reduce “I’m sorry”, “I promise”, and “I guarantee”, to nothing but a bunch of haphazardly placed letters. Say less but do more. Actions speak louder than words. A lack of action will cause you to lose […]

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