Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Install Experience, Instill Confindence

ETE Reman launched an exciting onboarding tool for new employees in August of 2022. This experience allows for transparency in each role as well as a detailed understanding of the build process. The goal was to decrease turnover by creating investment within the team. Not long after the program began, and proved successful, selected customer […]

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Practice Makes Better

Try writing your name with your non-dominant hand.  It is likely sloppy, barely legible, and significantly larger than your normal script.  Now write your name with your dominant hand. Feels normal, looks clean, and requires almost no thought. You have practiced this skill thousands of times and have become the master of your own name.   […]

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What the FOG!

“Why is it only foggy in front of, and behind us?”  This is not the riddle of the day, but rather a very serious inquiry from an extremely inquisitive young man.  As you can probably guess, this morning’s walk to the bus stop was rather murky, almost down right spooky. Visibility was only allowing for […]

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Can You Hear Me Now?

The lack of effective communication leads to frustration.  Frustration leads to misunderstandings, heated interactions, and dead ends.  Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]

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A Rose By Any Other Name: Sweet or Sewage?

“That which we call rose by any other name would smell as sweet.” Not to discredit the greatest love story of all time, or create the greatest debate that Reman U has ever seen, but sorry Will. You are wrong.  Names matter, they give life to an inanimate object, purpose to a place, and have […]

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Compliments and Criticism: Two Sides of the Same Coin

There once was a girl who dismissed being called pretty and smart and talented. She would smile and nod and go on with her day. Accolades made her embarrassed. There once was a girl that became quite upset when told the cake was dry, her face wasn’t symmetrical, and that the final project was only […]

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Know Your Audience

Know your audience. This advice seems easy enough to follow and makes perfect sense, however it’s often easier said than done.  “While driving home I saw my mechanic on the side of the road crying like a little baby.” “I don’t know exactly what happened but he must have had a serious breakdown.” Telling a […]

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Refreshed Perception

A simple change in perception gives the power to see the world in a whole new light. Whether it be a physical change such as location or placement in a room, or a new outlook on life, the way things are viewed changes the way they are seen.  Your attitude is yours, and yours alone. […]

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Finding the Root Cause: User Error?

The mower won’t mow. The dog won’t listen. The computer won’t program.  This isn’t the beginning of a sad country song. Rather, it’s the pit we fall in which we place blame on something outside of ourselves. Call it the blame game. Refer to it as a lack of accountability. Tunnel vision causes people to […]

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Listen With Your Eyes: Nonverbal Customer Feedback

Positions posted for any service industry opportunities could include, “Must be a good investigator and be able to read customers minds”.  Companies rely on feedback to know if they are hitting the mark. As service providers we have to seek out positive evaluations. Comment cards, “How did we do” emails, and even face to face […]

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