Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

above and beyond

Winning The Business

Ever since my wife and I got our dog, Walter, 6 years ago, we’ve ordered his dog food off Amazon. It’s slightly cheaper than buying it at the store and delivered right to our door. We had never considered changing it up. There was no reason to. That is until last month when we decided […]

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When to Respond in an EXTRAordinary Fashion

Most of us have jobs that involve customers and customer service, even if that is not in your actual job title.  My question to you today is when is it appropriate to do something extra-ordinary?  Chances are, “Do something special for customer,” is not on any forms at your organization, unless you work at Zappos […]

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