Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Captain Reman

Words of Caped Wisdom

Yesterday was Captain Reman’s birthday. Between wishing him well and thinking about cake (because, let’s be honest, cake makes even an already great day better), I found myself thinking about Reman U. After all, this is pretty much where the “Captain Reman” name first came to be. But beyond the alter ego (and a pretty […]

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The 8 Things I Learned From the 7 Things Your Team Needs to Hear You Say

I recently swiped a copy of David M. Dye’s “The Seven Things Your Team Needs to Hear You Say” from Captain Reman. It got me thinking about my interactions with coworkers and what I can contribute to foster an even better team than we already have. And after reading and thinking about the key points […]

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Try Answering Your Phone for a Change

I took my own advice over the past week and spent a fair amount of time on our sales floor. I answered front line sales calls. I took some customer complaint calls. I talked to loyal customers. I talked to new customers. I fumbled through our new-ish computer system and created quotes, wrote a few […]

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"What Do I Do When the Phone Is Ringing Off the Hook?"

This is the second week in a series of responding to reader submissions, questions, and topic suggestions. I like answering your emails because they are real-world and they may relate to your job, your life, and your sales efforts. I’m going to do my best to answer every single question over the next few weeks. […]

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Can You Help?

We’ve been writing and sending articles weekly for a little over a year now, and we’ve never really asked you to do anything in return. Until now. We know you’re reading Reman U (we can see by the analytics and statistics), and we know you’re enjoying it (we get dozens of emails each week thanking […]

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The Silver Issue: Reman U Celebrates 50!

A Look Back & A Look Ahead This is our 50th issue of REMAN UNIVERSITY. Can you believe it? Neither can we! We decided to throw a little birthday party for our beloved e-zine, which you can partake in by watching below. We also wanted to give you a “backstage pass” to view the making […]

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13 Ways to Overcome the Stigma of Sales

In my last article, Reman University #46, I shared insight into the stigma of sales. I gave a grim overview of how salespeople are perceived by their prospects and customers. I hinted at how you can succeed despite and in spite of the negative reputation salespeople have earned themselves. And, I promised that I would give you […]

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Captain Reman’s Favorite Business Books of All Time

I’m a firm believer in this quote by Charlie Tremendous Jones: “The only difference between where you are today and where you’ll be one year from now are the books you read and the people you meet.” Check out this list of my favorite sales books, and start reading a few of them yourself if […]

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