communication Archives

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Embracing Change: The Power of Going All-In at ETE

Developing a Positive Perspective One Glimmer at a Time

Customer Service on Backorder

Recently, I ordered new kitchen appliances from a local appliance store and experienced some of the worst customer service. Ever. How it started: We ordered our appliances and set our delivery date. We asked them twice to make sure these were not going to be on backorder. The sales rep confirmed, “Nothing is on backorder […]

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid to me. While some intellectual fool is over in the corner writing angry letters, a crazy fool can just come up from behind and stab you! It wasn’t until I did some actual reading that I learned what […]

My Last REMAN U (For Now)

Fans, admirers, colleagues: undoubtedly, you’ve been following my journey these last few articles. You know that I’ve been growing – literally and professionally. I’ve had to adjust my standards and expectations both for myself and my team – recruiting help and delegating tasks for the good of me my team. Well, friends, the time has […]

TONE IT UP

YOU NEED TO READ THIS ARTICLE. THE WHOLE THING. NOT JUST THE BEGINNING AND END. YOU MUST READ THE WHOLE ARTICLE. When you read the above sentence, I bet you thought one of a few things: “Whoa, this is serious!” “Wow, Megan is angry.” “Where does this lady get off trying to tell me what […]

Do I Have To?

Chances are if you are reading this, you are not someone’s dependent, and much of what you do you do for others or because you have to. You have to do laundry, mow the grass, pay the bills, start that diet, install that transmission, go to the dentist, prepare your taxes. That mostly sounds awful. Why would anyone […]

A Tale of Two Sweaters

Last December, I bought a couple of sweaters online. One was for myself, and one was as a Christmas present for my brother. I ended up finding what I was looking for on two different websites – and I had two very different experiences. Website A was where I bought the sweater for myself (a […]

Has Your Toolbox Runneth Over?

There was a time in the not-so-distant past when the sales team had more tools than a night out in Wrigleyville (hey-ooo). We had a tool to ask and answer questions. We had a tool to store documents. We had a tool that acted as an intranet site. We had a tool to manage customer information. We […]

Alphabet Soup and Employee Engagement

Pop Quiz: What’s your business’ best asset? It’s OK. Take a minute to think about it. I’ll wait here. Got it? Is your best asset your state-of-the-art facility? Nope. How about that super-impressive-sounding equipment you just bought? Still no. Obviously, it’s your envy-inducing client list, right? Strike three, buddy. It’s engaged employees. Now, engaged employees […]

Do Your Communications Break Down or Break Through?

When a company is growing, it’s usually a great thing – more money, more employees, more tools…and more opportunity for misinformation and missed information. It’s common for any growing business to overlook internal communications. Implementing a communications strategy can take time and money that many companies feel are resources better served in money-generating efforts. But […]