I distinctly remember coming home one day from kindergarten crying. I was embarrassed, I wouldn’t say anything for hours. That alone was enough to cause alarm as I have never been a crier, also I never shut up. They called me Brooke, as in a babbling brook that never stopped. We’ll save that story for […]
Read MoreI was watching TV with my Mother-In-Law the other night, and I found myself asking some questions aloud. We were watching Family Feud, and sometimes I am amazed by the answers on the board. I’m sure you’ve found yourself saying, “Who did they survey that thought that was the right answer?” Well, that is what […]
Read MoreRecently, I ordered new kitchen appliances from a local appliance store and experienced some of the worst customer service. Ever. How it started: We ordered our appliances and set our delivery date. We asked them twice to make sure these were not going to be on backorder. The sales rep confirmed, “Nothing is on backorder […]
Read MoreThe entire process of purchasing a home is stressful. You start with the excitement of looking and hopefully finding your dream home. Then, you move on to the paperwork. Oh, the paperwork! You provide it, fill it out, probably provide some more. Then you hold your breath until you hear the magic words, “You are […]
Read MoreIn my very first Reman U article 5 years ago I shared a tale of my time in college working at a movie theatre. I did more than just sell nachos at that job, I also learned a few things! One day I came into work to find one of our assistant managers uninstalling the […]
Read MoreSomewhere between midnight and the waking hour of a cold January Sunday night, Tom Morrow jolted upright in his bed. Surrounded by the complete darkness of his room, he brushed the long callous tipped fingers of his right hand through his hair while alert and shiny bird-like eyes shifted to the right, the left, and […]
Read MoreEver since my wife and I got our dog, Walter, 6 years ago, we’ve ordered his dog food off Amazon. It’s slightly cheaper than buying it at the store and delivered right to our door. We had never considered changing it up. There was no reason to. That is until last month when we decided […]
Read More“Oh man, that angry customer Stanley that I just spoke to is back on my line. Who wants to deal with this?” “You should probably get a manager.” “Yeah, I could hear that call, sounded brutal.” Sound familiar to your shop or call center? It shouldn’t, it but probably does. The hot potato at your […]
Read MoreA Tale of Two Cities: well, it’s actually one city, Chicago, and the tale of two trips there in attempt to buy a vehicle with very different results. The lease on my wife’s Subaru Outback is about to expire. So, we did some talking and some shopping and narrowed in on a target vehicle, a […]
Read MoreToday’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale. Immediately I had a favorable impression of the checkout clerk, Aiden. He had great posture, a smile on his face, and an energy about his work. Our, “How are you this evening?” […]
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