Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

hold messages

The Secret Formula to Great Hold Messages

Admit it: You’ve called in to a call center sometime in the last month, and you’ve heard some variation of this fantastic hold message: “Thank you for calling. Your call is very important to us.” That sucks! I’ll admit it: That was our hold message, and it will be for a few more days while […]

Read More