improvement

Coaching Your Weakest Team Member

We’ve all heard these sayings: the bad apple, the weakest link in the chain, the black sheep in the family. Do these simple phrases define a person and give no room for improvement?  When dealing with a member of your team who is not measuring up to your or your team’s standards, what can you […]

Kickin’ It Old School

This week has been a homecoming of sorts.  Sadly, tragedy struck the family of a childhood best friend and a funeral brought some old friends together for the first time in several years. We’ve attended each other’s weddings, texted birthday greetings, celebrated milestones at a distance, but the three of us have not spent any […]

Make It Work Then Make It Better

My to-do list has overflown from its digital home onto random post-its and legal pads around me. I’m down a staff member—or three. There’s an emergent project–or three–on my plate, and the cafeteria is out of coffee. The hyenas are circling. The hour grows late. Sound familiar? The weeds are familiar territory for anyone who […]

Reman U #300

­We’re Making Some Changes Improvements. When you hear the word change, what do you feel? It’s always interesting to me that this one little word, “change,” evokes so much emotion (both positive and negative) from the recipient of the announcement. I’m very careful not to use the word at all when delivering news to employees. […]

New Year's Reflections

As 2016 nears its end, it’s common to start to reflect on the previous year: the good, the bad, the ugly, the stuff that made us smile, the stuff that we want to close our eyes and forget. In the shop, you might be cleaning up invoices, doing inventory of the parts you have and […]