positive

Is Your Culture a Panacea or Poison?

In Wisconsin, we get excited when spring arrives. We finally get to spend some time outdoors and enjoy the sun and the crisp fresh air. A few years ago, my spring cleanup was unforgettable, as well as regrettable. I mulched, edged, trimmed, cut, and fertilized the lawn. The last thing that I did was to […]

The Karma Effect

What goes around, comes around. The Golden Rule. Do unto others what you would have them do unto you. Karma. Whether guided by logic or the divine, kindness is a powerful force to believe in. I do; I’m a firm believer that we do manifest good or bad based on our actions and choices. No, […]

The Power of a Positive Attitude

It happens to the best of us. You get an angry customer on the phone. You are the angry customer on the phone. Your day isn’t panning out the way you had hoped it would, and everything seems to be taking a turn for the worst. And our almost-always gut instinct? Letting these communications shape […]

Why Your Customers Aren't Buying What You're Selling

I was at a secondhand media store the other day when I overheard something that made me cringe. You know the type of place – used DVDs, CDs, video games, laser discs, etc. The clerk at the counter was talking to a customer who was trying to sell a stack of DVDs.“Looks like all we […]