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process improvement

Better and Faster, Better and Faster

Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.  Immediately I had a favorable impression of the checkout clerk, Aiden.  He had great posture, a smile on his face, and an energy about his work.  Our, “How are you this evening?” […]

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Being a Tool Builder

  We work in a world of tools. Humans are distinctive from most other creatures on this planet by our ability to make and use them. The earliest advances in society are measured by the tools we built and used (fire, hand axes, spear throwers, the wheel, pottery and so on). The automotive industry is particularly defined […]

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