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We All Work in Customer Service

While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]

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Tones: Do You Hear Them or Fear Them?

It could have been the worst day. My day started out normal. Dogs out. Coffee. Start the Sunday cleaning. Kids up. Off to the gym. Same old, same old. A text comes in. I don’t see it. I’m living life. I’ve got not a care in the world unless it pertains to not falling on […]

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