tone Archives - REMANU

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Embracing Change: The Power of Going All-In at ETE

Developing a Positive Perspective One Glimmer at a Time

Press 3 to Check Yourself

I recently moved. You know the story: packing everything I own, finding a day I could coordinate everyone I needed to help at the same time (and a truck, and a trailer), cleaning crevices in my house that haven’t seen daylight for the better part of two years (who cleans the top of the molding […]

TONE IT UP

YOU NEED TO READ THIS ARTICLE. THE WHOLE THING. NOT JUST THE BEGINNING AND END. YOU MUST READ THE WHOLE ARTICLE. When you read the above sentence, I bet you thought one of a few things: “Whoa, this is serious!” “Wow, Megan is angry.” “Where does this lady get off trying to tell me what […]