Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

training

What to Expect When You're Expecting (A New Employee)

Babies are tiny, cute little miracles. They are innocent and adorable. But they’re not very smart. They have no experience; they haven’t learned yet. They are truly entry-level humans. They are fresh and new and need nurturing to develop. It is the responsibility of the parents, teachers, and community to teach. From ABCs to SATs, […]

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If You Give a Sales Guy a Lead

If you give a sales guy a lead, he’s going to ask for a phone number. When you give him the number, he’ll probably ask you for an email address. When you’re finished, he’ll ask you for a creative pitch.  Then he’ll want to set a meeting to make sure he’s on the same page. […]

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The Most Important Part

About 3 weeks ago, I took a step away from my desk – and into a pair of steel-toed boots. While it wasn’t the first time I’ve worked in a pair of safety shoes in my professional lifetime, it was the first in the past 6 years of my current role. A 4:45 am alarm? […]

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Hey Sales Superhero, Where's Your Sidekick?

I was once answering emails on the back of my husband’s motorcycle. It was a Friday during work hours and I didn’t see the harm in it. When we stopped, I called the office. “Is everything going okay?” My husband just shook his head. “Mary, you’re on vacation. Your customers will survive without you. Even […]

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(Tribal) Knowledge is Power

In business as in life, it is the responsibility of each generation to pass knowledge down to the next. Things like basic job functions are probably part of a formal training program. A company handbook most likely lays out all the policies and rules. And a new employee packet should have all the HR odds […]

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When Taking a Leap, Seek Solid Ground

Making a career change is a big decision and a major life change. I’ve had many jobs in my lifetime, from washing dishes as a 14 year old to recently joining the ETE team. Along the way, I’ve gathered experience and insights that make it easier to find and excel in a new position. Whether […]

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7 Ways to Onboard a Rockstar

When you hire a new guy or gal, your job isn’t done when they walk in the door. In fact, it’s just starting. A few weeks ago, Ben joined our Customer Loyalty Team. It’s been about a year since adding anyone new, so our onboarding process was due for revamping. So how do we ensure […]

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