*Ring ring* “Hello! This is Chad in Core Returns. How can I help you today?” “Hi, Chad. This is Barb and I’m calling to check on the status of the return credit for invoice 1507219.” “Yes, that core has been returned back to us and a credit has been processed.” “Is this core a good […]
Read MoreREMAN U is a place for stories. This post is no exception, but I’m going to go slightly off-script and start by telling you the moral to this story: most businesses hurt their relationships with customers because they don’t apply the same project management skills that they use in the shop when working with them. […]
Read MoreThis story starts a few weeks ago with a seemingly simple task: booking a hotel room. With a local Milwaukee event kicking off (and an office full of coworkers that I really enjoy and don’t see nearly as often as I’d like to), I took to my usual go-to travel sites and started hunting for […]
Read MoreIn the well-stocked cafeteria where I work, we’re never short on snacks. My house, on the other hand, is a different story, so I tend to arrive at work stomach rumbling, scavenging for a semblance of a breakfast. Conveniently, cereal is a mainstay in our rotating snack dispensers, making this a relatively easy choice for […]
Read MoreArriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read MoreI have never been very handy. Most of my youth was consumed with soccer and more soccer. I learned how to change my oil in high school and helped with some small projects around the house, but that was about it. As I have “grown up” and gained appliances, electronics, and properties, the desire to […]
Read MoreMy wife, Amanda, and I have been seeing a lot of movies at our local theater lately. You may recall that I worked for a movie theater in college (slinging nachos, among other things). The theater we go to is owned by the same company. Every time I’m there, I’m usually over analyzing the level […]
Read MoreYou’ve heard it a million times: treat others how you’d like to be treated. And you’ve probably had some pretty great – and some pretty bad – customer service experiences. In the past, I never thought to put the two together. I thought, “Well, if I’m the customer, I should just expect exemplary service.” The […]
Read MoreAs 2016 nears its end, it’s common to start to reflect on the previous year: the good, the bad, the ugly, the stuff that made us smile, the stuff that we want to close our eyes and forget. In the shop, you might be cleaning up invoices, doing inventory of the parts you have and […]
Read More“It’s that time of year again,” I thought to myself, the tradition of holiday decorating once again upon us. As I pulled the Christmas decorations out for the holidays in place of my stepdad who recently has had some health trouble, I came across something special. At the bottom of one of the boxes of […]
Read More
