Business connections: you’ve made them at some point in time throughout your career. You’ve had your good, your better, and your best ones. Remember how great it felt when you achieved what you set out to accomplish together? However, what might not be as fresh in your mind is what it took to get you […]
Read More“This limited warranty shall apply to…” “Unless otherwise stated…” “…shall not apply if the defect was caused through…” Sound familiar? Whether any of these phrases (or oh-so-legal and exciting versions of them) are outlined in your business’s warranty statement, you’ve no doubt read them in tiny print at some point in your lifetime as a […]
Read MoreService is a feeling. The reason why Good Eggs did such a good job at earning my loyalty (and my referrals; seriously, go to Good Eggs any time you’re near Door County, Wisconsin) is because of how they made me feel. (And if you missed last week, get caught up here.) They made me feel welcome. […]
Read MoreI’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but […]
Read MoreI went to dinner with the Reman Wingman last week following several hours spent in our booth on a trade show floor. A bit tired and jet lagged, we were anxious to eat. The restaurant we picked wasn’t too busy, and a friendly hostess sat us almost immediately. Within minutes, our server approached to offer […]
Read MoreIn today’s world, we rely on our technologies to get us though the day. For some, our cell phones are a means of still being connected to customers and our business when we’re not at the shop. The office computer stores sales records and the inventory of parts and products we keep on hand. Our […]
Read MoreCan you recall the last time you were blown away by a terrific service recovery? I experienced two in one day last weekend. Each was remarkable and accomplished with a very different method. The first occurrence was at a wine bar, the kind where you get a glass and a card, and can self-serve wine […]
Read MoreLast December, I bought a couple of sweaters online. One was for myself, and one was as a Christmas present for my brother. I ended up finding what I was looking for on two different websites – and I had two very different experiences. Website A was where I bought the sweater for myself (a […]
Read MoreFrom my life experiences, I have noticed that the majority of “non-car people” assume that when it comes to a Porsche, you’re only paying for the name and that the price of one does not reflect the cost of parts. On the other hand, you have a solid domestic like a Ford. A Ford is […]
Read MoreYou bought a new pair of pants. It’s that special day and whoops! You gained five pounds- and they don’t fit anymore. You bought a new fridge and by golly, it’s a ½ inch too big. You bought a transmission – and the install didn’t go as planned. Forrest Gump said it best: “S%!t happens.” […]
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