customer service Archives - Page 7 of 9

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

The Roller Coaster of Progress

Enabling is Disabling: Make Your Own Bed!

Creating Value: Leading Through Meaning, Motivation, and Magic

Trust the Process, Not the Chicken

Consistency Counts

When you hear the word consistency, what do you think of? If you’re a sports fan like me, you might picture Michael Jordan shooting over 85% from the free throw line each year, or Aaron Rodgers having a passer-rating over 100 throughout his career. While these are incredible accomplishments, consistency is more than just performing. […]

The Straw that Broke the Camel's Back

Originally dating back to the 1850’s, I’m sure you’ve heard this reference many times. It’s in countless novels, songs, and you’ve probably said it yourself more than once. I’m not sure why I like this expression as much as I do, but I heard it in passing conversation earlier this week and I’ve been thinking […]

Can't Handle the Truth? It'll Cost You.

On Friday, a coworker and I placed a pizza order for lunch for delivery. When realizing it had been close to an hour that we had waited, we decided to call and check up on it. It turns out that we had accidentally put 11:30 pm instead of 11:30 am, an honest mistake if I […]

5 Lobby Hacks: A Cheat Sheet for Creating a Buying Atmosphere

Take a good look at the guys in this picture. Hands reaching. Shouting. Desperate faces. I’m going to take a guess that your customers don’t look like this when they come to your store. If you sell from a desk like we do, they probably don’t sound like this when they call to buy from […]

Where's the Fire?

The other afternoon, I went to an automotive supplies store. No, I wasn’t lost. I needed a small tool and figured they might have it. Plus, it was an opportunity to support our industry. I was wandering the aisles for all of 30 seconds when a friendly employee pointed me in the right direction. With […]

Sweet Potato Fries With a Side of Customer Service

There’s a great café in downtown Milwaukee with a novel-sized craft beer menu and one of the best outdoor patios. In your own city, I’m sure you probably have some place similar. What brings me here several times a month, though, isn’t either of these things. It’s the sweet potato fries. Hand cut, lightly salted, […]

5 Easy Ways to Make Your Teamwork Work

There are lots of ways to define teamwork. We know it takes effort, cooperation, and coordination. It takes a group acting together and for a common goal. But what makes a team great? Better yet, how can you take your team at work and make them a better one, one that everyone wants to […]

Deal and Steal: Are You Providing Dealership Customer Service?

It was a Friday afternoon and the sun was shining. The radio blasting, I was on my way home from a long day at work. As I merged onto the highway, BOOM. The check engine light came on and I got that sick feeling in my stomach. My thoughts began to race. “Are any shops still […]

Forget Me Not.

We’ve all experienced a momentary lapse of memory at some point in our lives. Okay, maybe everyday. The eggs you needed to buy at the supermarket & didn’t, or the car you forget where you parked while inside. Worse yet, the business card of the biggest lead of your life misplaced under a stack of […]

Soft Skills Aren't Hard.

Have you ever changed cable providers? Being new to Milwaukee, my husband and I had the pleasure, or should I say displeasure, of searching for the perfect bundle this summer. Dread. Irritation. Disappointment. It seemed as if every call left us unsatisfied. “I just don’t know what to tell you lady. That bundle we offered […]