Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

customer service

It Takes More Than Just Showing Up

This past week, our team did something that we’ve never done before: back-to-back trade shows. It was a fast-paced week of hustling, networking, and selling the ETE Reman brand, all set against the bright lights of the Las Vegas strip. First up was the ATRA Powertrain Expo. Even though the expo floor was split from […]

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More Than Just a Set of Brakes

This past weekend, like many fellow Wisconsinites, I made plans to watch the Green Bay Packer game. It just so happened that there was a birthday in the family as well, so I landed at my relative’s house just before kickoff. It is no secret among family members that I work in the automotive industry, […]

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Your Dollars. My Sense. (Q & A with Captain Reman)

I get emails each week from dedicated readers looking for answers or help about their sales or service situations. Today, we’ve got a little green Q & A that may relate to your business, your sales, or your company right now: Q: Captain, I have come across a few issues over the last few months […]

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Your Dollars. My Sense. (Q & A with Captain Reman)

I get emails each week from dedicated readers looking for answers or help about their sales or service situations. Today, we’ve got a little green Q & A that may relate to your business, your sales, or your company right now: Q: Captain, I have come across a few issues over the last few months […]

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Are You Listening?

This past Sunday, I spent the day golfing with some of my colleagues. It was 90 degrees, and the four of us were out to enjoy the nice weather. Walking in to the clubhouse, I immediately noticed the television showing the British Open, so I struck up a conversation with Chet, the club pro, about […]

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Easy Returns = Easy Sales

Six weeks ago, I ordered a performance engine chip for my summer toy. I was really excited at the prospect of increasing horsepower by 10%, which would bring my car to a whopping 181 hp (but, hey, this car is 21 years old…that was a big deal back then). I received the chip a few […]

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"What Do I Do When the Phone Is Ringing Off the Hook?"

This is the second week in a series of responding to reader submissions, questions, and topic suggestions. I like answering your emails because they are real-world and they may relate to your job, your life, and your sales efforts. I’m going to do my best to answer every single question over the next few weeks. […]

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You've Got Questions. Captain Reman Has The Answers.

Embed from Getty Images Last week we received many topic suggestions and even more questions from our readers. I’m going to do my best to answer every single question over the next few weeks. If you’ve got more questions…keep them coming! Reader Question: Do you have a list of Sales no no’s? Worst thing in […]

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When Things Don't Go As Planned, How's Your Customer Service?

I flew almost 150,000 miles this year. And it took until today, December 22nd, for something positive and worthy of writing about to happen to me. Yes, I could have written an article at least once each week of the year about what not to do based on the crappy service and frequent lies most […]

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The $6 Million Man

The $6 Million Man. Yep, he exists. His name is Mark Schwartzman. He owns and runs Glen Burnie Transmissions in Glen Burnie, Maryland, and he’s one of the most insightful businessmen in the transmission industry. Captain Reman interviewed Mark this week via Skype on the tail-end of Glen Burnie’s 50th Anniversary Party. Watch the interview below (about 10 minutes) […]

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