As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time for more than just football and pumpkin spice lattes. It’s college-campus-visit season. As a father of both a college sophomore and high school senior, I have been on my fair share of college campus tours. […]
Read MoreWhile job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]
Read MoreMy family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house. In addition to that, the company we chose provided an excellent lesson in an extraordinary customer experience. During our initial meeting, the company was certainly “salesy”, they had a product to sell, and we had a […]
Read MoreMy wife, 2 kids, Copper the dog, and I lived in our “starter home” for 17 years. It was a quaint, 3-bedroom Cape Cod with a fenced in yard that was beautifully landscaped…by my wife. But with every passing year, our home began to feel more and more quaint. We needed more space, and for […]
Read MoreIf you give a sales guy a lead, he’s going to ask for a phone number. When you give him the number, he’ll probably ask you for an email address. When you’re finished, he’ll ask you for a creative pitch. Then he’ll want to set a meeting to make sure he’s on the same page. […]
Read MoreEncountering a millennial in the workplace is pretty normal for most of us now depending on the industry. If you’re in a business that utilizes technology, then there’s a bigger chance you’re surrounded by millennials—or maybe you’re a millennial yourself. If you’re in the automotive or machining industry, it may be different. Regardless of your […]
Read MoreIt’s early. It’s quiet and calm—until suddenly it’s not. The hallway doors open, and a large, loud moving mass streams in steadily—and they’re coming my way. It’s the first morning of the tradeshow, and as the very definition of introverted, I’m steeling myself for a whole lot of uninterrupted human interaction for the next few […]
Read MoreSo much of success comes from setting goals for yourself – that’s nothing new. You write your goals down, make them SMART, share them, remind yourself what your goals are and which ones you’ve accomplished… but in navigating that “goal wilderness” there’s an audacious monster of a goal that you should not neglect: your BHAG […]
Read MoreTeamwork: cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Through teamwork, we: Build trust Blend complementary strengths Foster creativity Maximize knowledge Encourage accurate solutions Raise motivation and morale A proud Philadelphian, I watched the rewards that can be […]
Read MoreBasketball legend Michael Jordan? No, number 23 is not the right Mike. Jackson 5’s most iconic member? No, he’s not the right Mike, either. The Mike that sparked these words? Mike Anderson, Transmission Digest Account Executive for 17 years until his passing this past November. And for the past 6 years or so while I’ve […]
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