You’ve heard it a million times: treat others how you’d like to be treated. And you’ve probably had some pretty great – and some pretty bad – customer service experiences. In the past, I never thought to put the two together. I thought, “Well, if I’m the customer, I should just expect exemplary service.” The […]
Read MoreCharlie “Tremendous” Jones often said, “You will be the same person in five years as you are today except for the people you meet and the books you read.” Books change everything. They contain the answers to questions you’ve been asking yourself for years. They contain new ideas, old truths, and growth opportunities…all for less […]
Read MoreI am a big fan of anything nostalgic. This includes lame corporate training videos. You know the kind: weird, cheesy, out-of-date, and circa 1990. Recently, I stumbled upon this gem from Blockbuster Video. I decided to watch it for a laugh, but holy cow did this training video actually have some pretty great sales advice. (Need […]
Read MoreI recently had the chance to attend a seminar called “Understanding How Emotions Drive Purchasing Decisions.” I have to admit while selling, I don’t give much thought to how the customer “feels” about a purchase. Of course, I want them to be happy with my service and the quality of our products, but how do […]
Read MoreMost salespeople do not follow up. Most salespeople have lousy closing ratios. Don’t be like most salespeople. The key to becoming a huge success in sales is persistence and follow up. Just think about your kids. What’s their commitment to persistence when they want something from you? (think: candy bar at the grocery store, or […]
Read MoreI went to dinner with the Reman Wingman last week following several hours spent in our booth on a trade show floor. A bit tired and jet lagged, we were anxious to eat. The restaurant we picked wasn’t too busy, and a friendly hostess sat us almost immediately. Within minutes, our server approached to offer […]
Read MoreYesterday was Captain Reman’s birthday. Between wishing him well and thinking about cake (because, let’s be honest, cake makes even an already great day better), I found myself thinking about Reman U. After all, this is pretty much where the “Captain Reman” name first came to be. But beyond the alter ego (and a pretty […]
Read MoreLast December, I bought a couple of sweaters online. One was for myself, and one was as a Christmas present for my brother. I ended up finding what I was looking for on two different websites – and I had two very different experiences. Website A was where I bought the sweater for myself (a […]
Read MoreData analytics. Sounds scary (or boring), right? Spotting trends isn’t as tricky as you might think and you’re probably already using insights from the numbers you look at every day. The digital age is here. Everything can be tracked – and if you don’t track it, you should. Your customers are telling you what they […]
Read MoreIf you were at the VISION Hi-Tech Training & Expo in Overland Park, KS a few weeks ago, you might have noticed a couple of things in our booth: Mad Pop-A-Shot basketball skills. An eager team of trans slingers ready to talk reman. New faces. While we are no strangers to a trade show floor, […]
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