Six weeks ago, I ordered a performance engine chip for my summer toy. I was really excited at the prospect of increasing horsepower by 10%, which would bring my car to a whopping 181 hp (but, hey, this car is 21 years old…that was a big deal back then). I received the chip a few […]
Read MoreEmbed from Getty Images Last week we received many topic suggestions and even more questions from our readers. I’m going to do my best to answer every single question over the next few weeks. If you’ve got more questions…keep them coming! Reader Question: Do you have a list of Sales no no’s? Worst thing in […]
Read MoreLast week my team and I flew to Dallas for the Showpower Expo, which was hosted by Transmission Digest and Undercar Digest. We also participated in the APRA Volume Transmission Remanufacturing Group meeting and plant tours of AER Manufacturing and Bishop International. I snapped a few photos at Bishop because I had never seen anything […]
Read MoreNote: I wrote this article while living in Charlotte, NC last year and, while it’s not new, it’s probably new to you, as I’ve never shared it with readers of Reman University. It has nothing to do with the automotive industry. Except that it has everything to do with the automotive industry. Read it, enjoy […]
Read MoreThis week’s video is a bit of fun, a bit of made-for-your-entertainment videography, and a bit of a business lesson. Watch my team of transmission sales reps destroy our $2,000 Dell color-laser, multi-function printer with sledgehammers. Yep. I let them do it. In fact, I watched from my office window and smiled. Why? Because the […]
Read MoreEvery time you answer the phone, you have an opportunity and a choice. The opportunity: somebody is calling you because they need or want something. The choice: you can give them information or you can give them a reason to buy from you. Before you answer that next call, think “What’s my goal?” Hint: if […]
Read MoreIn my last article, Reman University #46, I shared insight into the stigma of sales. I gave a grim overview of how salespeople are perceived by their prospects and customers. I hinted at how you can succeed despite and in spite of the negative reputation salespeople have earned themselves. And, I promised that I would give you […]
Read MoreThere are two kinds of people in the world – cat people and dog people. Wait, no. That’s not the point of this article. There are two other kinds of people in the world – people who love sales and people who hate sales. And, then, there are those who hate salespeople and those who […]
Read MoreThe $6 Million Man. Yep, he exists. His name is Mark Schwartzman. He owns and runs Glen Burnie Transmissions in Glen Burnie, Maryland, and he’s one of the most insightful businessmen in the transmission industry. Captain Reman interviewed Mark this week via Skype on the tail-end of Glen Burnie’s 50th Anniversary Party. Watch the interview below (about 10 minutes) […]
Read MoreYou’ve probably heard that the best time to fire an employee is on a Friday afternoon, just before closing, so that the employee has the weekend “to think about things and calm down.” A weekend of thinking (the theory goes) helps to ease the pain of having lost one’s job. I’ve never been one to ascribe to that […]
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