{"id":2285,"date":"2014-01-09T16:43:50","date_gmt":"2014-01-09T22:43:50","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=2285"},"modified":"2014-01-09T16:43:50","modified_gmt":"2014-01-09T22:43:50","slug":"the-straw-that-broke-the-camels-back","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2014\/01\/09\/the-straw-that-broke-the-camels-back\/","title":{"rendered":"The Straw that Broke the Camel's Back"},"content":{"rendered":"

\"\u00a9

\u00a9 Depositphotos.com\/voddol<\/p><\/div>
\nOriginally dating back to the 1850\u2019s, I\u2019m sure you\u2019ve heard this reference many times. It\u2019s in countless novels, songs, and you\u2019ve probably said it yourself more than once.
\nI\u2019m not sure why I like this expression as much as I do, but I heard it in passing conversation earlier this week and I\u2019ve been thinking about it a lot ever since.
\nThere is a limit to pretty much everything.
\nThe hours in a day. <\/i>
\nThe amount of phone calls a person can take. <\/i>
\nThe total number of transmissions your builder can crank out. <\/i>
\nThe patience you have at the end of the week.<\/i>
\nYou have a breaking point. I\u2019d be lying if I said I didn\u2019t have one. While we\u2019re naturally aware of our own immediate stresses and how much we can handle, it\u2019s easy to completely miss the breaking points of our customers. And all of the little straws leading up to it.
\nUnless you\u2019re a one man or woman business, there are multiple people, touch-points, and experiences that connect your customers to your business. Any single mistake that may not seem like that big of a deal at first could just be the straw that breaks that customer\u2019s back \u2013 and sends them running to your competition.
\nWith a few weeks into this brand new year, consider making an effort in 2014 to limit the straws you (and your team) are putting on your relationships with your customers.
\n–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Respond to all messages & emails in the same urgency you would if it were your company president asking for your help.
\n–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Be polite and friendly on the phone, even if you\u2019re having the Worst. Day. Ever.
\n–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 When you make a mistake, apologize immediately. And mean it.<\/b>
\n–\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 Thank your customer with every sale. They have a choice where they spend their money and spending it with you deserves to be recognized.<\/p>\n

\n

\"\"<\/em>
\nYou have limits. The guy sitting next to you has limits. And as Director of Customer Experience Jennifer Porter shares this week, so do our relationships with our customers. Are you adding to the straws that break a customer’s back? Comment below or share with Jennifer directly<\/a>.<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

Originally dating back to the 1850\u2019s, I\u2019m sure you\u2019ve heard this reference many times. It\u2019s in countless novels, songs, and you\u2019ve probably said it yourself more than once. I\u2019m not sure why I like this expression as much as I do, but I heard it in passing conversation earlier this week and I\u2019ve been thinking […]<\/p>\n","protected":false},"author":11,"featured_media":2329,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[221,20,280,281],"acf":[],"yoast_head":"\nThe Straw that Broke the Camel's Back - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2014\/01\/09\/the-straw-that-broke-the-camels-back\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Straw that Broke the Camel's Back - REMANU\" \/>\n<meta property=\"og:description\" content=\"Originally dating back to the 1850\u2019s, I\u2019m sure you\u2019ve heard this reference many times. 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