{"id":2543,"date":"2014-05-15T13:54:44","date_gmt":"2014-05-15T18:54:44","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=2543"},"modified":"2014-05-15T13:54:44","modified_gmt":"2014-05-15T18:54:44","slug":"pardon-the-interruption","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2014\/05\/15\/pardon-the-interruption\/","title":{"rendered":"Pardon the Interruption"},"content":{"rendered":"

\"\u00a9iStock.com\/fabphoto\"<\/a>

\u00a9iStock.com\/fabphoto<\/p><\/div>
\nDear Customer,<\/em>
\nI\u2019m not trying to bother you or take time away from what you\u2019re handling, but I want to be on the up and up.\u00a0 Here at ETE, we like to send out our pictures, funny email signatures, etc to give you a better a sense of our personality. Personally, I also want to be sure I get to know you the best I can. And for that reason, I like to call you.<\/em>
\nIf you\u2019re not a customer yet but you reached out to us via email or a web contact form, there\u2019s a good chance that I will call you if your number is provided. If you\u2019re asking about a vehicle and I haven\u2019t spoke with you before, I want to know your knowledge of the industry, find out about your shop, find out where you eat lunch, and probably try to find out your shirt size.<\/em>
\nSo you\u2019re a new customer?\u00a0 Please be warned.\u00a0 I will ship your unit, I will track your unit, and we will find – – I mean call – – you.\u00a0 How was the delivery? How were you treated by the delivery driver?\u00a0 I want to be sure if you have any questions about installation, fluid, returning the core, shucking an oyster, whatever it may be that that I can assist you.\u00a0 (I\u2019m pretty handy with oyster shucking, fyi) This is also a chance for you to really ask any question you may have for us and how we can better serve you in the here and now \u2013 rather than wait until it\u2019s too late. Sure, I could email you all of this, but let\u2019s be honest. If you\u2019re busy and an email pops into your inbox, it\u2019s probably getting skimmed. Besides, I can\u2019t blame my iPhone \u00a0or network server for anything I speak out loud.<\/em>
\nI also might call you if you used <\/strong>to be a customer. Well, because I want to know where you went.\u00a0 You ordered four times\u00a0in January and two in February, but it\u2019s May now, and we haven\u2019t heard your voice in too long.\u00a0 Was it something I said? Did you get a new builder in house and that\u2019s why you haven\u2019t needed a reman? My feelings won\u2019t be hurt. Things change, and I just want to make sure you have all of the updates on what\u2019s new, out of R&D, and on sale so you can use it as a resource when your business needs it.\u00a0 Over time as we release new families of transmissions or introduce an update, it\u2019s not my goal to change your mind, but it is to inform you that your options have changed.<\/em>
\nYou probably are no stranger to sales calls from guys who you\u2019ve never bought from and never will. I get that.\u00a0 I might call you at a time when you need me to call back later; I hear ya\u2019 loud and clear.\u00a0 Whether it\u2019s me on the other end of that ringing line, another vendor, or one of your customers, know that we all appreciate your time \u2013 and having a better relationship should only be a phone call away.<\/em>
\nSincerely,<\/em>
\nKevin \u201cThe Remanimal\u201d Strong<\/em><\/p>\n

\n

\"AVA_Kevin_RU\"In his fourth Reman U article, Kevin Strong (aka the Remanimal)<\/em>\u00a0has a letter to his customer. Do your customers know why you call? Or are they quick to\u00a0ignore you\u00a0because you’re just “checking in”? Share your thoughts below or e<\/a>mail Kevin\u00a0directly<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"

Dear Customer, I\u2019m not trying to bother you or take time away from what you\u2019re handling, but I want to be on the up and up.\u00a0 Here at ETE, we like to send out our pictures, funny email signatures, etc to give you a better a sense of our personality. Personally, I also want to […]<\/p>\n","protected":false},"author":21,"featured_media":2544,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[12,7],"tags":[307,129,308,14],"acf":[],"yoast_head":"\nPardon the Interruption - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2014\/05\/15\/pardon-the-interruption\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pardon the Interruption - REMANU\" \/>\n<meta property=\"og:description\" content=\"Dear Customer, I\u2019m not trying to bother you or take time away from what you\u2019re handling, but I want to be on the up and up.\u00a0 Here at ETE, we like to send out our pictures, funny email signatures, etc to give you a better a sense of our personality. 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