{"id":2549,"date":"2014-05-22T14:06:37","date_gmt":"2014-05-22T19:06:37","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=2549"},"modified":"2014-05-22T14:06:37","modified_gmt":"2014-05-22T19:06:37","slug":"take-criticism-not-offense","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/","title":{"rendered":"Take Criticism, Not Offense"},"content":{"rendered":"

\"\u00a9Depositphotos.com\/[olly18]\"<\/a>

\u00a9Depositphotos.com\/[olly18]<\/p><\/div>I watched it happen. The moment that patience and understanding became frustration and anger. From across the bar, I witnessed the interaction between an upset customer and the bar manager and then heard it: \u201cWell if I owned this place<\/em>\u2026\u201d
\nWe have all thought it before, and I\u2019m sure a lot of us have even heard it. If I owned this place<\/em>. These words are usually followed with some sort of cross suggestion to make the place better. But how do you handle those words? How do you weigh constructive criticism over critiques? Does the way it is presented make a difference? Does who<\/em> is doing the critiquing make a difference?
\nAs business owners, managers, sales people, etc we need to be prepared to adapt. Criticism is a necessary part of both business and professional development for growth. We\u2019d all like to think we know best – how to run our businesses efficiently, how to sell better than anyone else – and a lot of the time we do. But feedback and concerns of others help keep us in check.
\nSome of the way we receive these criticisms has to do with the way that comments are presented. If a customer or even a superior is harping on you, it\u2019s difficult to hear anything but what you\u2019re being told is wrong. Realize that you don\u2019t have control over the way that these messages are presented. The best thing to do is to try and listen to what the core problem is, despite the fact that it may come across poorly.
\nSo if you\u2019re the one under the microscope, how can you easily take it in stride? One of my favorite ways to turn that situation around is this:<\/p>\n

    \n
  1. Let the critique source know you appreciate the feedback. By doing so allows the other individual to know that you respect them taking time to give you their opinion.<\/li>\n
  2. Reiterate what their comments were to ensure that you understand.<\/li>\n
  3. Share a plan of action. That plan can look like a lot of different things: finding a way to implement change, taking an idea to a respected individual for their insight, or even realizing that it may not be feasible to do the things that are asked of you and explaining why.<\/li>\n<\/ol>\n

    Critiques and criticisms come in many different forms and from many different directions. Some are easier to take than others, and some are impossible to escape. But no matter what front they come from, there is always something to be learned. Keep your ears open and don\u2019t let a heated comment get the better of you. Who knows, someone just might have an amazing idea.<\/p>\n

    \n

    \"AVA_Kendrick\"In his second solo Reman U article, Kendrick (aka the Dapper Dan of Reman) shares tips for handling criticism – and how to not let it get the better of you. Like what he has to say?\u00a0Share your thoughts in the comments or with Kendrick\u00a0directly<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    I watched it happen. The moment that patience and understanding became frustration and anger. From across the bar, I witnessed the interaction between an upset customer and the bar manager and then heard it: \u201cWell if I owned this place\u2026\u201d We have all thought it before, and I\u2019m sure a lot of us have even […]<\/p>\n","protected":false},"author":23,"featured_media":2550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[310,312,20,58,314],"acf":[],"yoast_head":"\nTake Criticism, Not Offense - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Take Criticism, Not Offense - REMANU\" \/>\n<meta property=\"og:description\" content=\"I watched it happen. The moment that patience and understanding became frustration and anger. From across the bar, I witnessed the interaction between an upset customer and the bar manager and then heard it: \u201cWell if I owned this place\u2026\u201d We have all thought it before, and I\u2019m sure a lot of us have even […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\" \/>\n<meta property=\"og:site_name\" content=\"REMANU\" \/>\n<meta property=\"article:published_time\" content=\"2014-05-22T19:06:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2014\/05\/RemanU163.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1732\" \/>\n\t<meta property=\"og:image:height\" content=\"1155\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Dapper Dan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Dapper Dan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\"},\"author\":{\"name\":\"Dapper Dan\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/9e6bf23c393420710d08657731725be1\"},\"headline\":\"Take Criticism, Not Offense\",\"datePublished\":\"2014-05-22T19:06:37+00:00\",\"dateModified\":\"2014-05-22T19:06:37+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\"},\"wordCount\":512,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"keywords\":[\"criticism\",\"critique\",\"customer service\",\"listening\",\"self awareness\"],\"articleSection\":[\"Customer Service\",\"Reman U articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\",\"url\":\"https:\/\/etereman.com\/remanu\/2014\/05\/22\/take-criticism-not-offense\/\",\"name\":\"Take Criticism, Not Offense - 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