{"id":2910,"date":"2015-05-07T15:32:34","date_gmt":"2015-05-07T20:32:34","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=2910"},"modified":"2015-05-07T15:32:34","modified_gmt":"2015-05-07T20:32:34","slug":"two-truths-and-a-lie-the-tough-customer","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2015\/05\/07\/two-truths-and-a-lie-the-tough-customer\/","title":{"rendered":"Two Truths and a Lie: The Tough Customer"},"content":{"rendered":"

\"RU
\nThis week, I\u2019d like to play a game with you. But first, a little background..
\nI\u2019ve loved icebreaker games for as long as I can remember. Yes, the initial awkwardness that is inherent to all \u201cgetting-to-know-you\u201d games is, well, awkward. I don\u2019t love that, but who does? But what I love is the challenge to think a little differently \u2013 to use a different part of the brain.
\nMy personal favorite? You may have played it once or twice yourself at summer camp: Two Truths and a Lie<\/em>.
\nFor the uninitiated, I\u2019ll explain.
\nIn Two Truths and a Lie<\/em>, three statements are told to a group. The object is to determine which is false. The group votes on which is the lie and after, it\u2019s revealed which actually was.
\nThink you\u2019ve got it? Let\u2019s play with someone you no doubt know well: the Tough Customer<\/strong>.<\/p>\n

[poll id=”2″]<\/p>\n

Take a closer look behind each statement.<\/p>\n

    \n
  1. The Tough Customer is an informed one. They want to know if what they\u2019ve experienced with you is the norm.<\/li>\n
  2. The Tough Customer has high standards for your business, sometimes even higher than your own. They speak their mind when they are upset, but they give second changes with quick, genuine recovery.<\/li>\n
  3. The Tough Customer is important and can make it feel at times like they are the only one who matters. But, they know they aren\u2019t and believe a great customer experience applies to all.<\/li>\n<\/ol>\n

    Feel like you know the Tough Customer a bit better? Good. While they are hard to please, they are not impossible. The Tough Customer is an ally. And usually, they give the best referrals.
    \nphoto credit:\u00a0\u00a9iStock.com\/joshblake<\/em><\/p>\n

    \n

    \"AVA_JenniferP\"<\/i>
    \nThis week’s author wants to wake up your brain and play an icebreaker game. When was the last time you thought about tough customers?\u00a0Comment below or share with Jennifer directly<\/a>!<\/i><\/p>\n","protected":false},"excerpt":{"rendered":"

    This week, I\u2019d like to play a game with you. But first, a little background.. I\u2019ve loved icebreaker games for as long as I can remember. Yes, the initial awkwardness that is inherent to all \u201cgetting-to-know-you\u201d games is, well, awkward. I don\u2019t love that, but who does? But what I love is the challenge to […]<\/p>\n","protected":false},"author":11,"featured_media":2923,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[20,416,417],"acf":[],"yoast_head":"\nTwo Truths and a Lie: The Tough Customer - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2015\/05\/07\/two-truths-and-a-lie-the-tough-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Two Truths and a Lie: The Tough Customer - REMANU\" \/>\n<meta property=\"og:description\" content=\"This week, I\u2019d like to play a game with you. But first, a little background.. I\u2019ve loved icebreaker games for as long as I can remember. 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