{"id":2970,"date":"2015-07-09T13:12:35","date_gmt":"2015-07-09T18:12:35","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=2970"},"modified":"2015-07-09T13:12:35","modified_gmt":"2015-07-09T18:12:35","slug":"where-did-all-the-good-customers-go","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2015\/07\/09\/where-did-all-the-good-customers-go\/","title":{"rendered":"Where Did All the Good Customers Go?"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-2972\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2015\/07\/RU-217.jpg\" alt=\"RU 217\" width=\"600\" height=\"399\" \/><br \/>\nEvery 3,000 miles, I get to make a decision &#8211; where to take my car in for an oil change. Typically, I take it to my usual place, so it\u2019s kind of a non-decision. But on my most recent visit, their customer service was particularly terrible.<br \/>\nThe lure of this place was convenience. An oil change in less than 20 minutes and I didn\u2019t even have to get out of my car? The magic! I always assumed because I was sitting right here, all the basics would be touched on. Check tire pressure, top off fluids, and let me know if my car needs additional TLC. The last few times, though, I had to ask for all of these things \u2013 something that is supposed to come with the service I\u2019m paying for. To make matters worse, I was met with a poor attitude that left me feeling uncomfortable.<br \/>\nSo what was I to do this time? Go back, risk a bad experience, and pay for an overpriced oil change that makes me upset?<br \/>\nLast night, I picked a new spot.<br \/>\nI was greeted by a friendly technician. We talked about my car and he asked if this was my first time at his business. When I said yes, he showed me to the lobby to wait while they worked.<br \/>\nA few minutes later, another technician greeted me and asked about my service record, oil type, and whether or not I\u2019d like a tire rotation since my car was due for one.<br \/>\nAfter 30 minutes, my car was done. Oil changed, tires rotated, car vacuumed, wiper fluid topped off . When checking out, I told the cashier about how happy I was with my first time visit to their shop \u2013 and was even given a coupon for my next visit.<br \/>\nThe quality of customer service is what really prompted me to try a new spot, but if I hadn\u2019t decided to be a better customer, I don\u2019t know that I would have changed at all. By asking questions and looking at where I was giving my business, I was able to see just how bad things had gotten.<br \/>\nCustomer service is a big deal, but so is being a good customer. As a customer, advocate for the services and expectations of the businesses you visit. As a business, don\u2019t give me a reason to stray. I\u2019m happy to be a repeat customer if what is expected is what you deliver.<br \/>\n<em>photo credit:\u00a0\u00a9iStock.com\/ChrisDoDutch<\/em><\/p>\n<hr \/>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-2974\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2015\/07\/AVA_RU-Blog-ADaugherty.jpg\" alt=\"AVA_RU-Blog-ADaugherty\" width=\"150\" height=\"150\" \/><em>In her very first Reman U article, Girl Wonder shares a recent customer service experience &#8211; and why she took her business elsewhere. Like what Angie has to say? Leave a comment or <a href=\"mailto:adaugherty@etereman.com\">email her directly<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Every 3,000 miles, I get to make a decision &#8211; where to take my car in for an oil change. Typically, I take it to my usual place, so it\u2019s kind of a non-decision. But on my most recent visit, their customer service was particularly terrible. The lure of this place was convenience. An oil [&hellip;]<\/p>\n","protected":false},"author":27,"featured_media":2972,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[20,426,428],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Where Did All the Good Customers Go? - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2015\/07\/09\/where-did-all-the-good-customers-go\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Where Did All the Good Customers Go? - REMANU\" \/>\n<meta property=\"og:description\" content=\"Every 3,000 miles, I get to make a decision &#8211; where to take my car in for an oil change. 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