{"id":3039,"date":"2015-09-16T14:36:47","date_gmt":"2015-09-16T19:36:47","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=3039"},"modified":"2015-09-16T14:36:47","modified_gmt":"2015-09-16T19:36:47","slug":"honesty-heres-my-wallet","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2015\/09\/16\/honesty-heres-my-wallet\/","title":{"rendered":"Honesty, Here&#039;s My Wallet"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3040\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2015\/09\/lincoln-statue-1024x1001.jpg\" alt=\"Honest Abe_Reman U\" width=\"600\" height=\"587\" \/><br \/>\nIf I had to pass on one trait to my children, it would be honesty.<br \/>\nHonesty isn\u2019t just about being a good person. It\u2019s not about having morals or possessing values. It\u2019s about choosing to speak the truth in even the most difficult situations.<br \/>\nThink about the restaurant manager who spouts off every excuse under the sun about why your order is taking so long.<br \/>\n<em>\u201cWe\u2019re short staffed.\u201d <\/em><br \/>\n<em>\u201cThe kitchen is backed up.\u201d <\/em><br \/>\n<em>\u201cThe order was put in wrong.\u201d <\/em><br \/>\n<em>\u201cOur system is down.\u201d <\/em><br \/>\nI\u2019ve been there. I\u2019ve walked in those uncomfortable shoes. And you know what I\u2019ve found? Honesty always wins. <em>\u201cI<\/em><em>\u2019<\/em><em>m so sorry. We dropped the ball, but we\u2019re fixing it now. I\u2019m going to personally make sure your order gets to you as quickly as possible.\u201d<\/em><br \/>\nYou wouldn\u2019t think that putting yourself right on the burner would win you any friends. But people are remarkably understanding. We all make mistakes. By opening yourself up, taking the blame, and addressing the problem, you\u2019re showing respect and building trust. Honesty is at the center of that.<br \/>\nTaking responsibility for your actions or the actions of your team is <em>hard<\/em>. Admitting a mistake is embarrassing and leaves you vulnerable. Not to mention the bruise on your pride. But, in sales as in life, it can make or break relationships.<br \/>\nWhile hard work and dedication have been important parts of my success, being an honest person \u2013 professionally and personally \u2013 has brought me the richest rewards.<br \/>\n<strong>Here are my 6 tips for building honest customer relationships:<\/strong><\/p>\n<ol>\n<li>Give the best information available.<\/li>\n<li>Set reasonable expectations.<\/li>\n<li>Follow through on your promises.<\/li>\n<\/ol>\n<p>And, when things go wrong (which, despite your due diligence, they eventually will), just get the uncomfortable part over with:<\/p>\n<ol start=\"4\">\n<li>Accept responsibility for the mistake.<\/li>\n<li>Say what you\u2019re going to do to make it right.<\/li>\n<li>Do what you said you\u2019d do to completion.<\/li>\n<\/ol>\n<p>If I encounter a sales rep who even remotely sounds like he\u2019s trying to feed me B.S., I\u2019ll take my money elsewhere. Simple as that. Once trust in the individual is broken, it makes you question the honesty of the company &#8211; and products.<br \/>\nThe next time you want to cut a corner and tell a white lie, skip the sugar coat. Give \u2018em the cold, hard truth. Your honesty will go beyond the moment.<br \/>\n<em>photo credit: \u00a9 mikiradic\u00a0\/ Dollar Photo Club<\/em><\/p>\n<hr \/>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-thumbnail wp-image-3041\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2015\/09\/Blog_Hicks-150x150.png\" alt=\"Blog_Hicks\" width=\"150\" height=\"150\" \/><em>Did you know that new articles by new guys are 16% more likely to be insightful? Andrew, aka Transmission Control, is here to share with you this week in his very first Reman U post. So how does that stat check out? Comment below or<a href=\"mailto:ahicks@etereman.com\"> email him directly<\/a>!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If I had to pass on one trait to my children, it would be honesty. Honesty isn\u2019t just about being a good person. It\u2019s not about having morals or possessing values. It\u2019s about choosing to speak the truth in even the most difficult situations. Think about the restaurant manager who spouts off every excuse under [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":3040,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[12,7],"tags":[442,445,446,14],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Honesty, Here&#039;s My Wallet - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2015\/09\/16\/honesty-heres-my-wallet\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Honesty, Here&#039;s My Wallet - REMANU\" \/>\n<meta property=\"og:description\" content=\"If I had to pass on one trait to my children, it would be honesty. 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