{"id":3157,"date":"2016-03-17T17:20:11","date_gmt":"2016-03-17T22:20:11","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=3157"},"modified":"2016-03-17T17:20:11","modified_gmt":"2016-03-17T22:20:11","slug":"forrest-gump-was-right","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/","title":{"rendered":"Forrest Gump Was Right"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-3158 size-full\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2016\/03\/Ru250-e1458252569608.jpg\" alt=\"RU250\" width=\"600\" height=\"401\" srcset=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2016\/03\/Ru250-e1458252569608.jpg 600w, https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2016\/03\/Ru250-e1458252569608-300x201.jpg 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><br \/>\nYou bought a new pair of pants. It\u2019s that special day and whoops! You gained five pounds- and they don\u2019t fit anymore.<br \/>\nYou bought a new fridge and by golly, it\u2019s a \u00bd inch too big.<br \/>\nYou bought a transmission &#8211; and the install didn\u2019t go as planned.<br \/>\nForrest Gump said it best: <em>\u201cS%!t happens.\u201d <\/em>\u00a0It happens to all of us.<br \/>\nWhen it happens to me, sometimes I am just as guilty as the next person. I find someone to blame. It wasn\u2019t my fault that the boss brought in bagels. The measuring tape must have been off. After spewing some sailor words or smashing something semi-valuable, I pick up the phone or head to my keyboard to find a solution.<br \/>\nIt is very hard to swallow when you spend X number of dollars on anything and get it home to find out that for some reason, it failed to meet or exceed your expectations. You wonder, \u201c<em>What did I do wrong? What could I have done different? What am I missing? Who am I angry with?\u201d<\/em> If you\u2019re anything like me, there could even be one more question: <em>\u201cWho can I can holler at?\u201d<\/em><br \/>\nSometimes, bad things happen. Anyone who has not lived in a climate-controlled bubble knows this. Your reaction to an unfortunate series of events is what changes the entire experience.<br \/>\nHaving spent the last two years on the other end of the phone, I can almost guarantee you that the person you are calling for help actually wants to help. You are not just another call, another customer, another problem. You are someone that has invested in a product, in a company. You are someone seeking a resolution.<br \/>\nWhether you\u2019re the giver of help or the receiver, screaming, yelling, insults, and profanity won\u2019t get anyone anywhere.<br \/>\nHere are my rules for surviving when <em>stuff<\/em> happens:<\/p>\n<ul>\n<li>Play nice.<\/li>\n<li>Treat others how you would like to be treated.<\/li>\n<li>Tell the truth.<\/li>\n<li>Be open to suggestion.<\/li>\n<li>Help me help you.<\/li>\n<\/ul>\n<p>I expect anyone who has ever been on the other side of the counter, phone, or desk to be nodding along with me right now. The point is to take a step back and look at the whole picture. Ask yourself:<br \/>\n<em>How much can my response change the whole experience? What is out of my control? What can we do together to make everyone feel whole? <\/em><br \/>\nWhen there is a problem, you have choices. Take a time out when you need it, collect yourself, and put yourself in a solution-seeking mindset. When you\u2019re on the fixing end, there is truly nothing more satisfying than a genuine \u201cthank you\u201d or the feeling you get when you have solved a mystery.<br \/>\n<em><span id=\"author-label\">photo credit: \u00a9 Africa Studio \/ Dollar Photo Club<\/span><\/em><\/p>\n<hr \/>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft size-full wp-image-3159\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2016\/03\/AVA_WhiteBG_SRivera.jpg\" alt=\"AVA_WhiteBG_SRivera\" width=\"150\" height=\"150\" \/> <em>In her very first Reman U article, the Siren of Support shares why Forrest Gump was right. Spoiler: this lesson has nothing to do with chocolates or boxes. Like what Sari has to say? Be cool and comment below!<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>You bought a new pair of pants. It\u2019s that special day and whoops! You gained five pounds- and they don\u2019t fit anymore. You bought a new fridge and by golly, it\u2019s a \u00bd inch too big. You bought a transmission &#8211; and the install didn\u2019t go as planned. Forrest Gump said it best: \u201cS%!t happens.\u201d [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":3158,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[478,20,480,482],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forrest Gump Was Right - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Forrest Gump Was Right - REMANU\" \/>\n<meta property=\"og:description\" content=\"You bought a new pair of pants. It\u2019s that special day and whoops! You gained five pounds- and they don\u2019t fit anymore. You bought a new fridge and by golly, it\u2019s a \u00bd inch too big. You bought a transmission &#8211; and the install didn\u2019t go as planned. Forrest Gump said it best: \u201cS%!t happens.\u201d [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\" \/>\n<meta property=\"og:site_name\" content=\"REMANU\" \/>\n<meta property=\"article:published_time\" content=\"2016-03-17T22:20:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2016\/03\/Ru250-e1458252569608.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"600\" \/>\n\t<meta property=\"og:image:height\" content=\"401\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"The Siren of Support\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Siren of Support\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\"},\"author\":{\"name\":\"The Siren of Support\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2\"},\"headline\":\"Forrest Gump Was Right\",\"datePublished\":\"2016-03-17T22:20:11+00:00\",\"dateModified\":\"2016-03-17T22:20:11+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\"},\"wordCount\":509,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"keywords\":[\"bad day\",\"customer service\",\"Forrest Gump\",\"outside influence\"],\"articleSection\":[\"Customer Service\",\"Reman U articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\",\"url\":\"https:\/\/etereman.com\/remanu\/2016\/03\/17\/forrest-gump-was-right\/\",\"name\":\"Forrest Gump Was Right - 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