{"id":4188,"date":"2018-07-12T17:08:56","date_gmt":"2018-07-12T22:08:56","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=4188"},"modified":"2018-07-12T17:08:56","modified_gmt":"2018-07-12T22:08:56","slug":"creating-an-experience","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2018\/07\/12\/creating-an-experience\/","title":{"rendered":"Creating an Experience"},"content":{"rendered":"

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\nWhen working on either routine items or a very special request, my goal is to always focus on the experience at hand, to make it the best experience possible, go the extra mile, spend the extra minute, and most importantly, CARE. You never know how\u2014and who\u2014you will positively affect with even the smallest effort.
\nWhile in Louisville for a charity event a little over a month ago, I was in the midst of an amazing trip, enjoying food, spirit, and the hospitality in a beautiful city. I found myself asking what in fact makes an experience just that: an experience. Whether good, bad, a life-changing or a small change, for me, it is about a lasting impact.
\nOn the second to last day of my trip, what started out as a small inconvenience led to what ranks as a top customer service experience in my life.
\nThe concierge at our hotel was, upon first impression, willing to help with any reasonable request possible. In that industry, that is their goal – to accommodate the guests on property, right? I simply asked for a sewing kit, but she recognized the opportunity to help me, to go the extra mile, and brought the idea of customer service to an exceptional level.
\nMy request, which was a minor dress short repair (a bit annoying, but certainly nothing earth-shattering), turned in to her contacting the tailor on site to promptly resolve the issue. This was nothing\u2026\u201cshort\u201d\u2026 of amazing. The willingness to not only offer and be willing to help, but utilize her resources to limit the impact for me did not go unnoticed. All of this, at no cost what so ever. Zero. I was faced with a scenario in which I wanted to pay; I wanted to provide a monetary reward for what I felt warranted this action at the very least. I, of course, left a tip, as she declined any charge for the tailor\u2019s time.
\nWhen I think about a customer service experience, the following questions are part of my process:<\/p>\n