{"id":4363,"date":"2018-11-29T14:33:21","date_gmt":"2018-11-29T20:33:21","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=4363"},"modified":"2018-11-29T14:33:21","modified_gmt":"2018-11-29T20:33:21","slug":"make-game-changing-plays","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2018\/11\/29\/make-game-changing-plays\/","title":{"rendered":"Make Game Changing Plays"},"content":{"rendered":"

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\nThe holiday season brings family together, rewards some of us for enduring cold weather, and carries on traditions. It\u2019s the most wonderful time of the year\u2026 especially if you are a football fan like me. Football is a tradition and a passion among many in my family, with my coworkers, and with our customers (right, Chris?).
\nRight around Thanksgiving things start getting interesting in the football season. The college teams have league championships and bowls and the NFL playoff race is shaking out.\u00a0 If you are lucky like I feel this year, your team is on the rise with a new head coach, improved roster, and a playmaking defense.\u00a0 One thing I\u2019ve learned watching loads of football and absorbing the commentary, news, and lore is that having a positive turnover margin leads to a high chance of victory.\u00a0 It\u2019s true in every sport I\u2019ve played \u2013and at my workplace.
\nThe turnover or (turnaround) is the play or moment that tilts momentum in your favor and helps me, you, and our team succeed \u2013 especially when the outcome is a score.\u00a0 A defensive score, for example, is a huge factor in a football game.\u00a0 Achieving a positive outcome in response to a challenge or threat is of major benefit for a company or an individual.
\nAchieving a positive turnover margin is simple. I protect the ball (my business) while still being aggressive enough to generate offense (make progress) and take the ball away from my opponent (and attempt to score).
\nMy favorite teams, be it an NFL franchise or those I\u2019m privileged to work with, are adept at taking the ball away on defense and scoring whenever possible. Think about game-changing turnaround moments in customer service. Whole companies are built on this: taking a dissatisfied or escalated customer interaction and making their day in the end.
\nHow?<\/p>\n