{"id":4397,"date":"2018-12-27T09:19:19","date_gmt":"2018-12-27T15:19:19","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=4397"},"modified":"2018-12-27T09:19:19","modified_gmt":"2018-12-27T15:19:19","slug":"press-3-to-check-yourself","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2018\/12\/27\/press-3-to-check-yourself\/","title":{"rendered":"Press 3 to Check Yourself"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-4398\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2018\/12\/RU390.png\" alt=\"\" width=\"600\" height=\"300\" srcset=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2018\/12\/RU390.png 600w, https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2018\/12\/RU390-300x150.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><br \/>\nI recently moved. You know the story: packing everything I own, finding a day I could coordinate everyone I needed to help at the same time (and a truck, and a trailer), cleaning crevices in my house that haven\u2019t seen daylight for the better part of two years (who cleans the top of the molding anyways?)&#8230;but the least favorite thing on my moving to-do list, the thing I wrote down first and crossed off last, and all things considered, the easiest? All those phone calls.<br \/>\nI put off the basic calls to customer service until the last possible moment. Calling to stop my internet service was a call I made with my teeth gritted before I even punched in the last number on the phone. I sat through prompt after prompt that didn\u2019t have the options I needed. The robot told me many times, \u201cI didn\u2019t catch that,\u201d \u2013 asking me to repeat again and again driving me to question my ability to enunciate properly. Eventually, I pressed zero until I finally got a live human on the other end of the line\u2014and that was just to even <em>speak to someone<\/em>, not the person I needed.<br \/>\nWhy do we dread calling customer service? Whenever I have a problem, a concern, or even a simple question, the last thing I want to do is pick up the phone and dial the company for help. It seems like now I instinctively associate making those calls with frustration. And when they aren\u2019t riddled with frustration, the time it takes to jump through the hoops to do it is enough to make me and probably you, too, want to slam your fist in outrage.<br \/>\nThough I may be in transmission business, more importantly, I\u2019m in the people business. After the dust settled on my moving fiasco, I was in my car on my now slightly shorter and considerably less stressful drive to work, and I checked in on <em>my <\/em>customer service. Am I a call that customers dread making? Do they anticipate frustration and hoop jumping as they pick up the phone to call me? I certainly hope not.<br \/>\nBut how do I know? What steps can I take to ensure that I\u2019m not making life difficult for my customers every time I pick up a call?<br \/>\n<strong>How\u2019s my tone?<\/strong> I don\u2019t know about you, but as soon as I\u2019m greeted by anyone in any circumstance, if they immediately sound annoyed, unhappy, or unwilling to help, my mood changes to respond in kind. Am I picking up the phone with annoyance in my voice, or a smile on my face?<br \/>\n<strong>Am I doing everything I can?<\/strong> Do you ever go into a store, or call up an 800 number for insert-service-here just to be told this isn\u2019t the right number, they can\u2019t help you with what you need, and that\u2019s the end of it? If I can\u2019t answer my customer\u2019s question, am I finding someone who can? I strive to go above and beyond even when a customer is trying to call a different department, representative, or company even.<br \/>\n<strong>Would I want to call me again?<\/strong> What it all really comes down to is if I would want to deal with me. If I must, would I want to call me back? I think we\u2019ve all dealt with a customer service representative that put us off so completely that we either cut ties with the company, or if we couldn\u2019t, insisted we never speak to that person again.<br \/>\nAdmittedly, no one is perfect. I\u2019m not, particularly after days of moving. There are absolutely times I pick up the phone in a way that makes me cringe when I catch myself. But taking the steps to acknowledge our service level and check in with ourselves will lead us in the right direction in terms of providing better customer service in every interaction.<br \/>\n&nbsp;<\/p>\n<hr \/>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignleft wp-image-3633 size-thumbnail\" src=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/2017\/05\/AVA_RS17-150x150.png\" alt=\"\" width=\"150\" height=\"150\" \/><em>Hate calling that 800 number? Rani, too. Talking to a person ca<\/em>n&#8230;<em>sometimes&#8230; be nice, but the robots are enough to guarantee existential dread. But what about when we&#8217;re the one being called? Are we as emotionless as a robot or should we hit 4 for an attitude reset? Comment below or<\/em><em>\u00a0<a href=\"mailto:rlstreff@etereman.com\" target=\"_blank\" rel=\"noopener noreferrer\">reach out to Rani directly<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I recently moved. You know the story: packing everything I own, finding a day I could coordinate everyone I needed to help at the same time (and a truck, and a trailer), cleaning crevices in my house that haven\u2019t seen daylight for the better part of two years (who cleans the top of the molding [&hellip;]<\/p>\n","protected":false},"author":37,"featured_media":4398,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[100,20,738,739,673],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Press 3 to Check Yourself - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2018\/12\/27\/press-3-to-check-yourself\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Press 3 to Check Yourself - REMANU\" \/>\n<meta property=\"og:description\" content=\"I recently moved. 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