{"id":5400,"date":"2019-09-12T17:26:48","date_gmt":"2019-09-12T17:26:48","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=5400"},"modified":"2019-09-17T16:36:08","modified_gmt":"2019-09-17T16:36:08","slug":"betterandfaster","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/","title":{"rendered":"Better and Faster, Better and Faster"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.\u00a0 Immediately I had a favorable impression of the checkout clerk, Aiden.\u00a0 He had great posture, a smile on his face, and an energy about his work.\u00a0 Our, “How are you this evening?” conversation was more aware than the typical sleepwalked version we all do most of the time.\u00a0 This was already going to stack up as a top service experience of the month then Aiden really wowed me.\u00a0 At first, I thought he was joking around when he opened my carton of eggs and performed a rather thorough inspection.\u00a0 I commented to Sally, the bagging assistant, “Wow, does Aiden always perform such a thorough\u00a0eggspection?”
“Yes, he does.”
Then Aiden explains to me that the eggs often crack right around the edge of the carton and most people’s quick flip of the top does not catch that.\u00a0 His method was a top flip with an angled visual check for edge cracks.\u00a0 I asked him how many he caught, and though he wasn\u2019t sure the volume, he did confirm that he catches cracked eggs on every shift he works.\u00a0 Sally made a comment that I wouldn\u2019t believe how many eggs the parrot grocery store donates to local food pantries.\u00a0 Joke’s on you Sally, I’m already working out the math in my head.\u00a0 It’s substantial.
Aiden also worked with elevated pace.\u00a0 He wasn’t rushing but he was moving swiftly through a set of repeated tasks.\u00a0 His movements, when compared to typical checkout clerks, appeared precise and deliberate. Better and faster?
Aiden’s work is a great example of the benefits of adherence to process.<\/p>

  • Quality:<\/strong> you cannot catch the single cracked egg per shift reliably unless you perform the inspection on each and every carton with sufficient attention and focus.<\/li>
  • Speed:<\/strong> through repetition and refinement nearly any repeatable task is optimized.<\/li><\/ul>

    Now imagine Aiden had a really sharp manager at that store, a RemanU reader like yourself.\u00a0 Aiden’s process for eggs could be standardized across the store.\u00a0 Eight registers, 7 days a week, multiple shifts……let\u2019s say it\u2019s around 100 total register shifts per week, that\u2019s at minimum 100 cracked eggs that didn\u2019t leave the store.\u00a0 Even taking Aiden’s shifts out of that equation, it’s substantial, and one egg per shift was the minimum he caught.\u00a0 How fast would an initiative like this scale in your organization?
    What if Sally then comes up with a better way to load a cart with bags, and another clerk devises an acronym that makes it easier to remember the produce codes for different kinds of apples, and each of these processes are added to the standardized process documentation, or perhaps oral recitation of “best practices”\u00a0is a better fit.\u00a0 This applies equally well to running a factory as it does to tying shoelaces or opening a banana.\u00a0 Nobody in my circle of influence opens a banana upside down anymore, and none of us knew we were doing it ineffectively until someone shared a process refinement with us.
    I find it satisfying to take on repetitive tasks and figure out how to optimize them best.\u00a0 Many of us do this even unknowingly in all kinds of activities: cutting the grass, shoveling, loading the dishwasher, washing the car, getting a family of 4 out of the house on a weekday morning…
    What about\u00a0your shop or office?\u00a0 Is the team innovating and implementing on the routine processes that all business have a few of?\u00a0 If you want to get started, collaborate and document just the most\u00a0frequent and critical activities (performing an oil change, writing up a proposal, taking a payment, or scrubbing up for surgery) and implement them.\u00a0 Then repeat.
    Warning: it’s better\u00a0THEN\u00a0faster.\u00a0 It only works in that order; faster will never lead to better but better often leads to faster.\u00a0 When you are looking for the best examples to build and refine your processes, don\u2019t chase speed.\u00a0 Build on better.\u00a0 Speed first is a day trader mentality, risky and short lived.\u00a0 Processes built on quality (however it\u2019s measured) compound over time, split, and pay dividends.
    Share a couple sentences celebrating your improvement, and I’ll be delighted to send you a super soft and smart looking\u00a0RemanU\u00a0T-shirt.<\/strong><\/em><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.\u00a0 Immediately I had a favorable impression of the checkout clerk, Aiden.\u00a0 He had great posture, a smile on his face, and an energy about his work.\u00a0 Our, “How are you this evening?” […]<\/p>\n","protected":false},"author":36,"featured_media":5406,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,12],"tags":[848,847,20,849,662,696,850],"acf":[],"yoast_head":"\nBetter and Faster, Better and Faster - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Better and Faster, Better and Faster - REMANU\" \/>\n<meta property=\"og:description\" content=\"Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.\u00a0 Immediately I had a favorable impression of the checkout clerk, Aiden.\u00a0 He had great posture, a smile on his face, and an energy about his work.\u00a0 Our, “How are you this evening?” […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\" \/>\n<meta property=\"og:site_name\" content=\"REMANU\" \/>\n<meta property=\"article:published_time\" content=\"2019-09-12T17:26:48+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2019-09-17T16:36:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/09\/RU424-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"The Rhythm of Reman\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Support Soignuer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\"},\"author\":{\"name\":\"The Rhythm of Reman\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/324daf6b244ef5d3c67e0ec761579224\"},\"headline\":\"Better and Faster, Better and Faster\",\"datePublished\":\"2019-09-12T17:26:48+00:00\",\"dateModified\":\"2019-09-17T16:36:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\"},\"wordCount\":738,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"keywords\":[\"better\",\"better and faster\",\"customer service\",\"faster\",\"process\",\"process improvement\",\"routine\"],\"articleSection\":[\"Customer Service\",\"Reman U articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\",\"url\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\",\"name\":\"Better and Faster, Better and Faster - REMANU\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#website\"},\"datePublished\":\"2019-09-12T17:26:48+00:00\",\"dateModified\":\"2019-09-17T16:36:08+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/etereman.com\/remanu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Better and Faster, Better and Faster\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/etereman.com\/remanu\/#website\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"name\":\"REMANU\",\"description\":\"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site\",\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/etereman.com\/remanu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\",\"name\":\"REMANU\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"contentUrl\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"width\":100,\"height\":100,\"caption\":\"REMANU\"},\"image\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/324daf6b244ef5d3c67e0ec761579224\",\"name\":\"The Rhythm of Reman\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/30b167e0b137121f0b51f1071cccf8e1?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/30b167e0b137121f0b51f1071cccf8e1?s=96&d=mm&r=g\",\"caption\":\"The Rhythm of Reman\"},\"url\":\"\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Better and Faster, Better and Faster - REMANU","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/","og_locale":"en_US","og_type":"article","og_title":"Better and Faster, Better and Faster - REMANU","og_description":"Today’s story comes from a trip to the grocery store, the one with the parrot if that helps you connect to the tale.\u00a0 Immediately I had a favorable impression of the checkout clerk, Aiden.\u00a0 He had great posture, a smile on his face, and an energy about his work.\u00a0 Our, “How are you this evening?” […]","og_url":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/","og_site_name":"REMANU","article_published_time":"2019-09-12T17:26:48+00:00","article_modified_time":"2019-09-17T16:36:08+00:00","og_image":[{"width":700,"height":350,"url":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/09\/RU424-1.png","type":"image\/png"}],"author":"The Rhythm of Reman","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The Support Soignuer","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#article","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/"},"author":{"name":"The Rhythm of Reman","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/324daf6b244ef5d3c67e0ec761579224"},"headline":"Better and Faster, Better and Faster","datePublished":"2019-09-12T17:26:48+00:00","dateModified":"2019-09-17T16:36:08+00:00","mainEntityOfPage":{"@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/"},"wordCount":738,"commentCount":0,"publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"keywords":["better","better and faster","customer service","faster","process","process improvement","routine"],"articleSection":["Customer Service","Reman U articles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/","url":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/","name":"Better and Faster, Better and Faster - REMANU","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/#website"},"datePublished":"2019-09-12T17:26:48+00:00","dateModified":"2019-09-17T16:36:08+00:00","breadcrumb":{"@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/etereman.com\/remanu\/2019\/09\/12\/betterandfaster\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/etereman.com\/remanu\/"},{"@type":"ListItem","position":2,"name":"Better and Faster, Better and Faster"}]},{"@type":"WebSite","@id":"https:\/\/etereman.com\/remanu\/#website","url":"https:\/\/etereman.com\/remanu\/","name":"REMANU","description":"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site","publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/etereman.com\/remanu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/etereman.com\/remanu\/#organization","name":"REMANU","url":"https:\/\/etereman.com\/remanu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/","url":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","contentUrl":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","width":100,"height":100,"caption":"REMANU"},"image":{"@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/324daf6b244ef5d3c67e0ec761579224","name":"The Rhythm of Reman","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/30b167e0b137121f0b51f1071cccf8e1?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/30b167e0b137121f0b51f1071cccf8e1?s=96&d=mm&r=g","caption":"The Rhythm of Reman"},"url":""}]}},"_links":{"self":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/5400"}],"collection":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/comments?post=5400"}],"version-history":[{"count":11,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/5400\/revisions"}],"predecessor-version":[{"id":5414,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/5400\/revisions\/5414"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media\/5406"}],"wp:attachment":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media?parent=5400"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/categories?post=5400"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/tags?post=5400"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}