{"id":5974,"date":"2021-07-26T20:20:58","date_gmt":"2021-07-26T20:20:58","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=5974"},"modified":"2021-07-27T15:41:05","modified_gmt":"2021-07-27T15:41:05","slug":"drive-thru-disaster","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2021\/07\/26\/drive-thru-disaster\/","title":{"rendered":"Drive-Thru Disaster"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5974\" class=\"elementor elementor-5974\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-38f41f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"38f41f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cfeddbf\" data-id=\"cfeddbf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-258435a elementor-widget elementor-widget-image\" data-id=\"258435a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"350\" src=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/07\/remanu-drivethrudisaster.png\" class=\"attachment-large size-large wp-image-5977\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/07\/remanu-drivethrudisaster.png 700w, https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/07\/remanu-drivethrudisaster-300x150.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83ae37f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83ae37f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8b55be5\" data-id=\"8b55be5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0a16700 elementor-widget elementor-widget-text-editor\" data-id=\"0a16700\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400\">I don&#8217;t normally eat fast food. But when I do, it usually leads to disappointment . For the past month a commercial from a big chain burger joint has been tempting me to try their new chicken sandwich. It looked amazing. It came with pickles. I&#8217;m a sucker for pickles. I managed to abstain, until Sunday. I sat in the drive-thru for 18 minutes, not exactly fast food, but I was loaded with anticipation and I was salivating as I drove home with my coveted chicken delight.\u00a0\u00a0<\/span><\/p><p><span style=\"font-size: 1rem\">Once home, I unwrap what I expect to be a sandwich masterpiece. I quickly discovered my expectation of a plump, crispy, pickle loaded sammie is really an over-cooked, flat, soggy mess. How bad can it be? I still got the pickles. Two bites in and I toss it. Even the pickles couldn\u2019t save it.\u00a0<\/span><\/p><p><span style=\"font-size: 1rem\">Now, while I could go on about my sandwich defeat for days, that\u2019s not really the point. My expectations were not met, my hopes, dreams and needs were unfulfilled. I could have called. I could have taken it back. I likely would have received some sort of resolution. Instead, I just moved on. When a company fails to fulfill their promises, customers can choose to either try to remedy the situation or to simply walk away.<\/span><\/p><p><span style=\"font-size: 1rem\">How as a business owner can you make sure that your employees nail it everytime? That your customers are happy and not just quiet?\u00a0 How can you be confident in your product and service level if you are not working in the trenches? How can you make sure that your customers&#8217; expectations are not only being met, but being exceeded?\u00a0<\/span><\/p><ul><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Ask! &#8211; The dangerous customers are the ones that don&#8217;t let you know when you didn&#8217;t hit the mark. The ones that don\u2019t complain. A quiet customer is not always a satisfied customer. Make yourself accessible for feedback whether it be in the form of a survey, customer service software or a good old comment card.\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Show Appreciation &#8211; Not just to your customers, but also to your people. Employees who feel valued will be invested in the success of the company. They will work harder, be more diligent and overall just be happier. Happy employees make happy customers.\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Get Down and Dirty &#8211; Think \u201cUndercover Boss\u201d. Flip the burger. Make a sale. Wait on a table. Spend a day in the shop getting greasy. Walking a mile (or an eight hour shift) on the front lines can teach you more than any customer or employee feedback. Where can you improve the product? The process? The experience?\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Always Strive to Get Better &#8211; Perfection may never be achieved, but as long as you are chasing it, greatness will prevail.\u00a0<\/span><\/li><li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Be Honest &#8211; If your new and improved menu item belongs on the $1 menu. Put it there. If you\u2019re using a high energy 3-4 clutch pack and upgraded from 6 to 7 clutches to increase durability in your remanufactured 4L60\u2019s. Tell the world!\u00a0<\/span><\/li><\/ul><p><span style=\"font-weight: 400\">Never be shy of achievements. Be proud of your quality and your high level of service. But never believe you can&#8217;t still be better.\u00a0<\/span><\/p><p><span style=\"font-size: 1rem\">And always. I mean always. Offer the pickles.<\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>I don&#8217;t normally eat fast food. But when I do, it usually leads to disappointment . For the past month a commercial from a big chain burger joint has been tempting me to try their new chicken sandwich. It looked amazing. It came with pickles. I&#8217;m a sucker for pickles. I managed to abstain, until [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":5977,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,5,6,7],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Drive-Thru Disaster - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2021\/07\/26\/drive-thru-disaster\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Drive-Thru Disaster - REMANU\" \/>\n<meta property=\"og:description\" content=\"I don&#8217;t normally eat fast food. But when I do, it usually leads to disappointment . 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