{"id":6010,"date":"2021-09-29T13:20:45","date_gmt":"2021-09-29T13:20:45","guid":{"rendered":"http:\/\/etereman.com\/remanu\/?p=6010"},"modified":"2021-09-29T13:33:43","modified_gmt":"2021-09-29T13:33:43","slug":"soothing-the-savage-situation-diffusion-and-deescalation","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/","title":{"rendered":"Soothing the Savage Situation: Diffusion and Deescalation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6010\" class=\"elementor elementor-6010\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5852b15a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5852b15a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2a3fb32f\" data-id=\"2a3fb32f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f177bf elementor-widget elementor-widget-image\" data-id=\"6f177bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"450\" height=\"300\" src=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/09\/RU526.png\" class=\"attachment-large size-large wp-image-6013\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/09\/RU526.png 450w, https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/09\/RU526-300x200.png 300w\" sizes=\"(max-width: 450px) 100vw, 450px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5765f81e elementor-widget elementor-widget-text-editor\" data-id=\"5765f81e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<!-- wp:paragraph \/-->\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b558094 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b558094\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c9da77\" data-id=\"1c9da77\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8982b24 elementor-widget elementor-widget-text-editor\" data-id=\"8982b24\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400\">\u201cWelcome to (insert fast food restaurant name here), can I take your order\u201d This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">\u201cYea, I\u2019ll have a burger with the works, NO mayo. A large fry and a large diet coke.\u201d\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">He pulled his gold colored sedan around, paid, got his food and drove off. The rush was over and I was looking forward to taking a break. As I cleaned up my area I noticed that the same gold sedan was at my window and from the look on the guy&#8217;s face he was not happy. The customer was flailing his mayo covered burger around screaming that we were all idiots and that he wanted a manager. As calmly as possible I opened the window and said, \u201cI am the manager, I apologize, we will make you a new burger\u201d, or something to that effect.\u00a0\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">He did not want a new burger. He did not want the burger at all anymore. This became evident\u00a0 as he wound up and flung the sloppy condiment covered burger out of his car and through the drive thru window, clearly aiming at my head. Lucky for me I am short, lucky for me he wasn&#8217;t being drafted as a pitcher for the Milwaukee Brewers. Unlucky for my tall co-worker standing behind me as he became the unintentional target.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">I wasn&#8217;t given the opportunity to diffuse the situation. This customer did not want a resolution, they wanted revenge. This probably wasn&#8217;t my first upset customer, and it definitely was not my last. Over the next few decades of working in service positions I have picked up the following tactics to deescalate even some of the most explosive situations.\u00a0\u00a0\u00a0\u00a0<\/span><\/p>\n<ol>\n<li><strong>Let the customer speak<\/strong><span style=\"font-weight: 400\">: Do not assume that you know the answer or even the problem. Listen not to respond but to actually hear your customers&#8217; concerns. Repeat back a summarized version of what they said.\u00a0 This will let them know you were listening, give them the opportunity to correct or amend anything that was said and allow you time to formulate a response.\u00a0<\/span><\/li>\n<li><b>Try and figure out what they want<\/b><span style=\"font-weight: 400\">: If all else fails, ask them what resolution is expected. Sometimes a customer just needs to vent and you being there is enough to calm them down. Other times a customer will reach out with demands that are way out of left field. Most times you should be able to decipher what the customer actually needs just by having a conversation. Always tell a customer what you CAN do, not what you can\u2019t do.\u00a0<\/span>\u00a0<\/li>\n<li><b>Acknowledge their feelings: <\/b><span style=\"font-weight: 400\">Bill, I understand that you are upset due to the delay. Betty, I know that you are disappointed because of the issue. Phil, I hear you and I recognize that you are frustrated that you thought you were receiving a blue transmission, not a silver one. Even when our customers&#8217; responses or grievances are out of whack it is your job to normalize the conversation.\u00a0<\/span><\/li>\n<li><b>Pick up the phone: <span style=\"font-weight: 400\">Texts and emails are misread. The context can be mistaken. Tone can not be deciphered. If you are delivering not great news or responding to an upset customer, do it now, and do it in person. No one wants to be dumped over a text message. Man or Woman up and make the call.\u00a0<\/span><\/b><\/li>\n<li><b>Avoid negative words: <\/b><span style=\"font-weight: 400\">Can\u2019t, won\u2019t, unfortunately. These words are perceived as unhelpful. They put the customer on the defense and make them feel as if they must prepare for battle. Instead of saying, \u201cUnfortunately that looks like it will take three weeks to deliver\u201d; try \u201cGreat! Looks like we should be able to have that to you before the end of the month. With build and shipping time you should expect it by the 30th\u201d.<\/span><\/li>\n<li><b>BE THE HERO: <span style=\"font-weight: 400\">Don\u2019t pass the buck. If you have to get approval to go above and beyond for the customer, be the one to call them back. Let them know you fought for them and every concession that is being allowed. You have already done the hard part, enjoy the satisfaction of making a customer&#8217;s day.\u00a0\u00a0<\/span><\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400\">Some conversations may not start out pleasant but you have the superpower to turn a tragedy into a triumph.\u00a0<\/span><\/p>\n<p>\u00a0<\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\u201cWelcome to (insert fast food restaurant name here), can I take your order\u201d This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.\u00a0 \u201cYea, I\u2019ll have a burger with the works, NO [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":6013,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,5,12,1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Soothing the Savage Situation: Diffusion and Deescalation - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Soothing the Savage Situation: Diffusion and Deescalation - REMANU\" \/>\n<meta property=\"og:description\" content=\"\u201cWelcome to (insert fast food restaurant name here), can I take your order\u201d This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.\u00a0 \u201cYea, I\u2019ll have a burger with the works, NO [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\" \/>\n<meta property=\"og:site_name\" content=\"REMANU\" \/>\n<meta property=\"article:published_time\" content=\"2021-09-29T13:20:45+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-09-29T13:33:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/09\/RU526.png\" \/>\n\t<meta property=\"og:image:width\" content=\"450\" \/>\n\t<meta property=\"og:image:height\" content=\"300\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"The Siren of Support\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Siren of Support\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\"},\"author\":{\"name\":\"The Siren of Support\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2\"},\"headline\":\"Soothing the Savage Situation: Diffusion and Deescalation\",\"datePublished\":\"2021-09-29T13:20:45+00:00\",\"dateModified\":\"2021-09-29T13:33:43+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\"},\"wordCount\":747,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"articleSection\":[\"Customer Service\",\"management\",\"Reman U articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\",\"url\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\",\"name\":\"Soothing the Savage Situation: Diffusion and Deescalation - REMANU\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#website\"},\"datePublished\":\"2021-09-29T13:20:45+00:00\",\"dateModified\":\"2021-09-29T13:33:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/etereman.com\/remanu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Soothing the Savage Situation: Diffusion and Deescalation\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/etereman.com\/remanu\/#website\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"name\":\"REMANU\",\"description\":\"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site\",\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/etereman.com\/remanu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\",\"name\":\"REMANU\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"contentUrl\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"width\":100,\"height\":100,\"caption\":\"REMANU\"},\"image\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2\",\"name\":\"The Siren of Support\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g\",\"caption\":\"The Siren of Support\"},\"url\":\"https:\/\/etereman.com\/remanu\/author\/the-siren-of-support\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Soothing the Savage Situation: Diffusion and Deescalation - REMANU","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/","og_locale":"en_US","og_type":"article","og_title":"Soothing the Savage Situation: Diffusion and Deescalation - REMANU","og_description":"\u201cWelcome to (insert fast food restaurant name here), can I take your order\u201d This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.\u00a0 \u201cYea, I\u2019ll have a burger with the works, NO [&hellip;]","og_url":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/","og_site_name":"REMANU","article_published_time":"2021-09-29T13:20:45+00:00","article_modified_time":"2021-09-29T13:33:43+00:00","og_image":[{"width":450,"height":300,"url":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2021\/09\/RU526.png","type":"image\/png"}],"author":"The Siren of Support","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The Siren of Support","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#article","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/"},"author":{"name":"The Siren of Support","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2"},"headline":"Soothing the Savage Situation: Diffusion and Deescalation","datePublished":"2021-09-29T13:20:45+00:00","dateModified":"2021-09-29T13:33:43+00:00","mainEntityOfPage":{"@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/"},"wordCount":747,"commentCount":0,"publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"articleSection":["Customer Service","management","Reman U articles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/","url":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/","name":"Soothing the Savage Situation: Diffusion and Deescalation - REMANU","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/#website"},"datePublished":"2021-09-29T13:20:45+00:00","dateModified":"2021-09-29T13:33:43+00:00","breadcrumb":{"@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/etereman.com\/remanu\/2021\/09\/29\/soothing-the-savage-situation-diffusion-and-deescalation\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/etereman.com\/remanu\/"},{"@type":"ListItem","position":2,"name":"Soothing the Savage Situation: Diffusion and Deescalation"}]},{"@type":"WebSite","@id":"https:\/\/etereman.com\/remanu\/#website","url":"https:\/\/etereman.com\/remanu\/","name":"REMANU","description":"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site","publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/etereman.com\/remanu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/etereman.com\/remanu\/#organization","name":"REMANU","url":"https:\/\/etereman.com\/remanu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/","url":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","contentUrl":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","width":100,"height":100,"caption":"REMANU"},"image":{"@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2","name":"The Siren of Support","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g","caption":"The Siren of Support"},"url":"https:\/\/etereman.com\/remanu\/author\/the-siren-of-support\/"}]}},"_links":{"self":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6010"}],"collection":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/comments?post=6010"}],"version-history":[{"count":3,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6010\/revisions"}],"predecessor-version":[{"id":6015,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6010\/revisions\/6015"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media\/6013"}],"wp:attachment":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media?parent=6010"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/categories?post=6010"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/tags?post=6010"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}