{"id":6426,"date":"2023-10-04T12:28:30","date_gmt":"2023-10-04T12:28:30","guid":{"rendered":"https:\/\/etereman.com\/remanu\/?p=6426"},"modified":"2023-10-04T12:30:25","modified_gmt":"2023-10-04T12:30:25","slug":"can-you-hear-me-now","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/","title":{"rendered":"Can You Hear Me Now?"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t
\n\t\t\t\t

The lack of effective communication leads to frustration.\u00a0<\/span><\/p>\n

Frustration leads to misunderstandings, heated interactions, and dead ends.\u00a0<\/span><\/p>\n

Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is created.\u00a0<\/span><\/p>\n

Years ago when my son was just entering school it was brought to my attention that he was difficult to understand. I had no issue comprehending his words. I spoke \u201cXander\u201d. Our other family members and friends would make comments about his speech and the difficulty to which he was able to be understood. Maybe it was the mama bear in me, or maybe I was just delusional, but I thought his speech was fine.\u00a0<\/span><\/p>\n

I knew that \u201cGo lopping to get luperman tuf\u201d meant that he wanted to go to the store and buy Superman toys. His jumbled backward sentences sounded like puzzles to others but were unconsciously pieced together somewhere between my ears and my brain to make complete sense. Even now I forget how much his speech was affected until a random memory pops up in my photos and I have to ask, \u201cwhat the heck was he saying\u201d?<\/span><\/p>\n

In a manner of a few sessions, his speech was becoming intelligible. The temper tantrums and meltdowns occurred less often. The frustration caused by the inability to effectively communicate his needs, wants, and four year old demands ebbed, while the words began to flow.\u00a0<\/span><\/p>\n

Failure to be understood, or to understand sets the stage for disaster and catastrophic interactions.\u00a0<\/span><\/p>\n

How can we as service providers ensure that we are communicating in a clear, accurate, and comprehensible manner? That our customers understand us, and we understand them?<\/span><\/p>\n

Clarify and Repeat:<\/strong> Something as simple as repeating a customer’s order can avoid headaches, product returns, and lost time and money. \u201cOk Chip, So that\u2019s a 2019 \u00bd ton with four-wheel drive? Looks like I have that 6L80 in stock!\u201d Chip tells you it’s an 8 speed. Confirming and clarifying the information you are receiving allows for correction and lets the customer know you are actively listening and invested in the interaction.\u00a0<\/span><\/p>\n

When discussing policy or setting expectations repeat yourself and have the customer acknowledge. \u201cSo Jim, I will have that job done on November 3rd and ready for pick up at 3:00pm.\u201d Before finalizing the conversation, repeat at least one more time the date and time the job is expected to be complete.\u00a0<\/span><\/p>\n

By repeating and clarifying you are providing ample opportunity for the recipient to ask questions, confirm understanding, and protecting yourself from misconstrued language.\u00a0<\/span><\/p>\n

Do Not Assume:<\/strong> Just because Angela has always brought her vehicles to your shop for repair, as did her dad, her dad\u2019s dad and her brother, take the time to explain details such as warranty coverage, company policies that affect customers, and general product information frequently. Memories fade and customer interpretations alter as time, situation, and need arise.\u00a0<\/span><\/p>\n

Follow Up:<\/strong> I am a huge fan of verbal conversation as the tone of the written word can easily be misconstrued. Details, however, can simply be missed or easily forgotten once the call is over. Follow up with an email, hand the customer a brochure, send a text, but always provide documentation that allows for clarification, and covers your butt if there\u2019s any escalation.\u00a0<\/span><\/p>\n

The ability to productively communicate is what sets humans apart from other species and allows us to form relationships, set expectations and boundaries, and voice our needs and desires.\u00a0<\/span><\/p>\n

After years of speech therapy, a stranger never would have guessed there was an issue at the beginning. Training, assistance and consistent feedback to your service reps will guarantee that your customers are receiving information in a language they understand.\u00a0<\/span><\/p>\n

\u201cBrush your teeth\u201d continues to be heard as \u201cyes, you can play one more video game\u201d, but that is a battle (and an article) for another day. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

The lack of effective communication leads to frustration.\u00a0 Frustration leads to misunderstandings, heated interactions, and dead ends.\u00a0 Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]<\/p>\n","protected":false},"author":32,"featured_media":6429,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[3,4,5,12],"tags":[],"acf":[],"yoast_head":"\nCan You Hear Me Now? - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Can You Hear Me Now? - REMANU\" \/>\n<meta property=\"og:description\" content=\"The lack of effective communication leads to frustration.\u00a0 Frustration leads to misunderstandings, heated interactions, and dead ends.\u00a0 Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\" \/>\n<meta property=\"og:site_name\" content=\"REMANU\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-04T12:28:30+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-10-04T12:30:25+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2023\/10\/RU629.png\" \/>\n\t<meta property=\"og:image:width\" content=\"700\" \/>\n\t<meta property=\"og:image:height\" content=\"350\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"The Siren of Support\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"The Siren of Support\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\"},\"author\":{\"name\":\"The Siren of Support\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2\"},\"headline\":\"Can You Hear Me Now?\",\"datePublished\":\"2023-10-04T12:28:30+00:00\",\"dateModified\":\"2023-10-04T12:30:25+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\"},\"wordCount\":667,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"articleSection\":[\"Blog\",\"Customer Service\",\"management\",\"Reman U articles\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\",\"url\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\",\"name\":\"Can You Hear Me Now? - REMANU\",\"isPartOf\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#website\"},\"datePublished\":\"2023-10-04T12:28:30+00:00\",\"dateModified\":\"2023-10-04T12:30:25+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/etereman.com\/remanu\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Can You Hear Me Now?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/etereman.com\/remanu\/#website\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"name\":\"REMANU\",\"description\":\"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site\",\"publisher\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/etereman.com\/remanu\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/etereman.com\/remanu\/#organization\",\"name\":\"REMANU\",\"url\":\"https:\/\/etereman.com\/remanu\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"contentUrl\":\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png\",\"width\":100,\"height\":100,\"caption\":\"REMANU\"},\"image\":{\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2\",\"name\":\"The Siren of Support\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g\",\"caption\":\"The Siren of Support\"},\"url\":\"https:\/\/etereman.com\/remanu\/author\/the-siren-of-support\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Can You Hear Me Now? - REMANU","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/","og_locale":"en_US","og_type":"article","og_title":"Can You Hear Me Now? - REMANU","og_description":"The lack of effective communication leads to frustration.\u00a0 Frustration leads to misunderstandings, heated interactions, and dead ends.\u00a0 Communication is dependent not only on the speaker’s competency of their expression but also the ability of the recipient to accept and understand what is being said. Without one, or the other a barrier to effective communication is […]","og_url":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/","og_site_name":"REMANU","article_published_time":"2023-10-04T12:28:30+00:00","article_modified_time":"2023-10-04T12:30:25+00:00","og_image":[{"width":700,"height":350,"url":"http:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2023\/10\/RU629.png","type":"image\/png"}],"author":"The Siren of Support","twitter_card":"summary_large_image","twitter_misc":{"Written by":"The Siren of Support","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#article","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/"},"author":{"name":"The Siren of Support","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2"},"headline":"Can You Hear Me Now?","datePublished":"2023-10-04T12:28:30+00:00","dateModified":"2023-10-04T12:30:25+00:00","mainEntityOfPage":{"@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/"},"wordCount":667,"commentCount":0,"publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"articleSection":["Blog","Customer Service","management","Reman U articles"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/","url":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/","name":"Can You Hear Me Now? - REMANU","isPartOf":{"@id":"https:\/\/etereman.com\/remanu\/#website"},"datePublished":"2023-10-04T12:28:30+00:00","dateModified":"2023-10-04T12:30:25+00:00","breadcrumb":{"@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/etereman.com\/remanu\/2023\/10\/04\/can-you-hear-me-now\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/etereman.com\/remanu\/"},{"@type":"ListItem","position":2,"name":"Can You Hear Me Now?"}]},{"@type":"WebSite","@id":"https:\/\/etereman.com\/remanu\/#website","url":"https:\/\/etereman.com\/remanu\/","name":"REMANU","description":"Just another ETE Reman | Remanufactured, Rebuilt & Used Auto Transmissions & Repair Sites site","publisher":{"@id":"https:\/\/etereman.com\/remanu\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/etereman.com\/remanu\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/etereman.com\/remanu\/#organization","name":"REMANU","url":"https:\/\/etereman.com\/remanu\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/","url":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","contentUrl":"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2019\/05\/cropped-remanu-1.png","width":100,"height":100,"caption":"REMANU"},"image":{"@id":"https:\/\/etereman.com\/remanu\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/92560b8a3defc3a0d6191a0bdad984a2","name":"The Siren of Support","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/etereman.com\/remanu\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/d391349a78753d19b60a1834ca8eb305?s=96&d=mm&r=g","caption":"The Siren of Support"},"url":"https:\/\/etereman.com\/remanu\/author\/the-siren-of-support\/"}]}},"_links":{"self":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6426"}],"collection":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/users\/32"}],"replies":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/comments?post=6426"}],"version-history":[{"count":4,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6426\/revisions"}],"predecessor-version":[{"id":6432,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/posts\/6426\/revisions\/6432"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media\/6429"}],"wp:attachment":[{"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/media?parent=6426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/categories?post=6426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/etereman.com\/remanu\/wp-json\/wp\/v2\/tags?post=6426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}