{"id":6731,"date":"2025-02-05T18:20:30","date_gmt":"2025-02-05T18:20:30","guid":{"rendered":"https:\/\/etereman.com\/remanu\/?p=6731"},"modified":"2025-02-05T19:04:46","modified_gmt":"2025-02-05T19:04:46","slug":"put-your-finger-print-on-it","status":"publish","type":"post","link":"https:\/\/etereman.com\/remanu\/2025\/02\/05\/put-your-finger-print-on-it\/","title":{"rendered":"Put Your Finger (print) On It"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6731\" class=\"elementor elementor-6731\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-226f447 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"226f447\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-204903b7\" data-id=\"204903b7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ebba8c7 elementor-widget elementor-widget-text-editor\" data-id=\"1ebba8c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<!-- wp:paragraph \/-->\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bd32cec elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bd32cec\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0423510\" data-id=\"0423510\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fba680c elementor-widget elementor-widget-image\" data-id=\"fba680c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-image\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"350\" src=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2025\/02\/ru-692.png\" class=\"attachment-large size-large wp-image-6738\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2025\/02\/ru-692.png 700w, https:\/\/etereman.com\/remanu\/wp-content\/uploads\/sites\/2\/2025\/02\/ru-692-300x150.png 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ac274f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ac274f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-59d8b41\" data-id=\"59d8b41\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ee1541 elementor-widget elementor-widget-text-editor\" data-id=\"2ee1541\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p><span style=\"font-weight: 400\">You can tell where a child has been by following the sticky fingerprints. The grime covered walls, dotted with remnants of breakfast, lunch, and dinner reveal the path that toddler has traveled. The never ending battle to remove the debris before it hardens becomes a game that can not be won. As time goes on the fingerprints wane, the yelling, \u201ckeep your hands off the walls\u201d becomes less necessary, the child learns that wiping their hands and keeping them to themselves makes Mommy and Daddy happy.<\/span><\/p>\n<p><span style=\"font-weight: 400\">As the kid grows, their trail of grossness and pathway of discarded items changes form but still tells the story of where they have been and what they have done. The muddy shoes tell the tale of the day&#8217;s adventures. The hair on the side of the shower wall (yuck) confirms the hair was washed. The empty cup and crumbs on the counter ensure that a snack was eaten.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">While these tokens left by our children can be aggravating, they are the documentation of what happened, where they have been, and what they have done. Taking the guesswork out of the equation allows for clarity and reduces the need to ask questions that will surely invoke an eyeroll.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">These children grow to be adults that hopefully have a job. Landing in the service industry may not be for everyone, but those with the talent, skill, and patience to work with customers need to leave their fingerprints on everything.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Our interactions with our customers can not be kept a secret. Regardless if your company is using a high powered CRM, or relying on whiteboards and notepads, documentation of communications is imperative to an efficient, productive, and organized workflow.\u00a0<\/span><\/p>\n<p><b><i>Leave your fingerprints on everything you touch.\u00a0<\/i><\/b><\/p>\n<p><b>Tell The Story:<\/b><span style=\"font-weight: 400\"> Include all the characters, the main plot and all supporting details. A stranger should be able to grab the notes and know exactly what the status is. Any sale, warranty, or job order, needs to have a complete outline including what the next steps are.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">While telling the complete story is important, make sure to be concise and include only details that have an impact. No one cares that the customer left orange cheesy puff prints on your counter.\u00a0<\/span><\/p>\n<p><b>It\u2019s The Little Things:<\/b><span style=\"font-weight: 400\"> Cheesy fingers may not matter, but the customer&#8217;s cheesy personality might. Include details (not in a customer facing application) regarding attitude, communication preference and style for others to be prepared for their future interactions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">Mark down details that allow you to connect with the customer for future or repeat interactions such as a pet they fond of (\u201cHow\u2019s Sparky doing with the new litter\u201d), issues they\u2019ve brought up in the past (\u201cOur quality team resolved the issue we talked about, thanks for the input\u201d), or hobbies they enjoy (\u201cHow\u2019d that triathlon go\u201d). Building a relationship and having talking points makes what could be awkward silence as your system lags less uncomfortable. Not everyone can remember every personal detail of every customer. Write it down!\u00a0<\/span><\/p>\n<p><b>Leave Nothing To The Imagination:<\/b><span style=\"font-weight: 400\"> If it\u2019s not in the notes it didn\u2019t happen. You left a voicemail, leave a note. You sat on hold and then got disconnected, that\u2019s worthy of a quick sentence. The customer sent in requested documentation and you acknowledged it on another platform, a written update will remove all questions as to when it was received. When actions are being taken behind the scenes jot down what\u2019s happening, what you are going to do and set an expectation that follow up will be made.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">In times of silence people will generally assume they have been forgotten. If you don\u2019t leave a trail, it&#8217;s as if you were never there.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400\">As my children are nearly grown, and my brand new grandbaby is too little for messes that go beyond his diaper, my husband makes sure I know that it was beard trimming day. The stubby hairs that irk my soul remind me to tell him his face looks nice. It&#8217;s the little things that tell the story so nothing is left to the imagination. <\/span><\/p>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>You can tell where a child has been by following the sticky fingerprints. The grime covered walls, dotted with remnants of breakfast, lunch, and dinner reveal the path that toddler has traveled. The never ending battle to remove the debris before it hardens becomes a game that can not be won. As time goes on [&hellip;]<\/p>\n","protected":false},"author":32,"featured_media":6738,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_mi_skip_tracking":false},"categories":[4,5,12,1],"tags":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Put Your Finger (print) On It - REMANU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/etereman.com\/remanu\/2025\/02\/05\/put-your-finger-print-on-it\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Put Your Finger (print) On It - REMANU\" \/>\n<meta property=\"og:description\" content=\"You can tell where a child has been by following the sticky fingerprints. 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