Guiding Your Customer Experience
As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time… [more]
Out of the [Pizza] Box
Nowadays contact with your favorite (or least favorite) brands is only a tweet away. We’ve all seen… [more]
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Making a Bad Choice the Right Way
This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked… [more]
Guiding Your Customer Experience
As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time… [more]
Who’s Telling Your Brand Story?
As an owner, founder, CEO, president, or some version of several of these titles, at some point… [more]
How to Draft Your Dream Team
Summer is slowly slipping into fall, bringing cooler weather, pumpkin spice flavored everything, and… [more]
We All Work in Customer Service
While job searching a few years ago, I kept saying, “I don’t want to work in customer service.”… [more]
Set it Right
My family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house.… [more]
Check Out Our Latest Articles
Making a Bad Choice the Right Way
This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]
Guiding Your Customer Experience
As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time for more than just football and pumpkin spice lattes. It’s college-campus-visit season. As a father of both a college sophomore and high school senior, I have been on my fair share of college campus tours. […]
We All Work in Customer Service
While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]
