The Aggressive Sale Doesn’t Sell

Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part… [more]

The Aggressive Sale Doesn’t Sell The Aggressive Sale Doesn’t Sell

Your Business In Layman’s Terms

Because we probably aren't experts on everything, in many customer service scenarios we are put in the… [more]

Your Business In Layman’s Terms Your Business In Layman's Terms

The Tale of the Sprinting Hippo

Some people call me the ‘The Sprinting Hippo’ and I don’t mind it at all. I coach and play for… [more]

The Tale of the Sprinting Hippo The Tale of the Sprinting Hippo

Keep Your Customer Service Hot

A couple of weeks ago, my furnace kicked off sometime in the middle of the night. In the morning, it… [more]

Keep Your Customer Service Hot Keep Your Customer Service Hot

Are You Reading This?

Hi! You are reading this. How meta. My name is Andee, The Rhythm of Reman, and I’ve been authoring,… [more]

Are You Reading This? Are You Reading This?

Is Your Team Performing or Storming?

When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if… [more]

Is Your Team Performing or Storming? Is Your Team Performing or Storming?

An Uninformed Customer is an Unhappy Customer

So, I’m in Chicago last weekend with my family and decided to take Baby Marlow, our 3 ½ -year-old… [more]

An Uninformed Customer is an Unhappy Customer An Uninformed Customer is an Unhappy Customer

Bungle in the Bundle

It's not all right with me.   Every now and then I'll indulge myself and dip into the McDonald's… [more]

Bungle in the Bundle Bungle in the Bundle

Less Than Your Best

Recently I picked up a great line from one of our customers.  At the resolution phase of a warranty… [more]

Less Than Your Best Less Than Your Best

Check Out Our Latest Articles

The Aggressive Sale Doesn’t Sell

Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]

Less Than Your Best

Recently I picked up a great line from one of our customers.  At the resolution phase of a warranty repair, he told me, “Ben, ain’t no such thing as perfect parts or perfect people.”  This stuck with me and I’ve even parroted it a few times since.  I understand this phrase’s meaning to be: we […]

Putting Out a Dumpster Fire

A dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]