Bungle in the Bundle
It's not all right with me. Every now and then I'll indulge myself and dip into the McDonald's… [more]
Your Business In Layman’s Terms
Because we probably aren't experts on everything, in many customer service scenarios we are put in the… [more]
Is Your Team Performing or Storming?
When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if… [more]
Keep Your Customer Service Hot
A couple of weeks ago, my furnace kicked off sometime in the middle of the night. In the morning, it… [more]
Are You Reading This?
Hi! You are reading this. How meta. My name is Andee, The Rhythm of Reman, and I’ve been authoring,… [more]
You’re A Poet: A Leadership Exercise
This morning at an off-site leadership training session, Captain Reman challenged his office managers… [more]
An Uninformed Customer is an Unhappy Customer
So, I’m in Chicago last weekend with my family and decided to take Baby Marlow, our 3 ½ -year-old… [more]
Building a Positive Attitude, Building Your Bank Account
My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens… [more]
The 8 Laws of Human Behavior
I’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every… [more]
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Is Your Team Performing or Storming?
When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as […]
Bungle in the Bundle
It’s not all right with me. Every now and then I’ll indulge myself and dip into the McDonald’s across from our office for a breakfast snack. I can’t be the only one out there jonesing for a hash brown patty! A funny thing happens each time I order: the sausage biscuit with egg is my jam and, of course, […]
The 8 Laws of Human Behavior
I’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]
