The Aggressive Sale Doesn’t Sell
Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part… [more]
Your Business In Layman’s Terms
Because we probably aren't experts on everything, in many customer service scenarios we are put in the… [more]
The Tale of the Sprinting Hippo
Some people call me the ‘The Sprinting Hippo’ and I don’t mind it at all. I coach and play for… [more]
Keep Your Customer Service Hot
A couple of weeks ago, my furnace kicked off sometime in the middle of the night. In the morning, it… [more]
Are You Reading This?
Hi! You are reading this. How meta. My name is Andee, The Rhythm of Reman, and I’ve been authoring,… [more]
Is Your Team Performing or Storming?
When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if… [more]
An Uninformed Customer is an Unhappy Customer
So, I’m in Chicago last weekend with my family and decided to take Baby Marlow, our 3 ½ -year-old… [more]
Bungle in the Bundle
It's not all right with me. Every now and then I'll indulge myself and dip into the McDonald's… [more]
Less Than Your Best
Recently I picked up a great line from one of our customers. At the resolution phase of a warranty… [more]
Check Out Our Latest Articles
The Aggressive Sale Doesn’t Sell
Cold calling, and the younger, less effectual brother to it – cold emailing, are undoubtedly a part of selling and building a customer portfolio. They can’t all stop. But what needs to, and needs to maybe twelve emails ago, are the many, many, many phone calls (and subsequent voicemails) and the dozens of “follow-up” emails […]
Less Than Your Best
Recently I picked up a great line from one of our customers. At the resolution phase of a warranty repair, he told me, “Ben, ain’t no such thing as perfect parts or perfect people.” This stuck with me and I’ve even parroted it a few times since. I understand this phrase’s meaning to be: we […]
Putting Out a Dumpster Fire
A dumpster fire is the perfect visual metaphor for when things go spectacularly wrong. It’s happened to me not a few times in my work life: System outages preventing whole schools of students and educators from being able to do or access anything. A new operating system that doesn’t allow users to operate. A series […]
