Guiding Your Customer Experience

As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time… [more]

Guiding Your Customer Experience Guiding Your Customer Experience

Out of the [Pizza] Box

Nowadays contact with your favorite (or least favorite) brands is only a tweet away. We’ve all seen… [more]

Out of the [Pizza] Box Out of the [Pizza] Box

Making a Bad Choice the Right Way

This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked… [more]

Making a Bad Choice the Right Way Making a Bad Choice the Right Way

Guiding Your Customer Experience

As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time… [more]

Guiding Your Customer Experience Guiding Your Customer Experience

Who’s Telling Your Brand Story?

  As an owner, founder, CEO, president, or some version of several of these titles, at some point… [more]

Who’s Telling Your Brand Story? Who's Telling Your Brand Story?

How to Draft Your Dream Team

Summer is slowly slipping into fall, bringing cooler weather, pumpkin spice flavored everything, and… [more]

How to Draft Your Dream Team How to Draft Your Dream Team

We All Work in Customer Service

While job searching a few years ago, I kept saying, “I don’t want to work in customer service.”… [more]

We All Work in Customer Service We All Work in Customer Service

Set it Right

My family recently hired a company, let’s call them ABC Siding, to put new vinyl siding on our house.… [more]

Set it Right Set it Right

Take the Road Less Congested

It’s Thursday morning, and I’m running late for work. I scramble for my shoes, grab a banana for breakfast – don’t forget to feed the cat, oh, and remember to lock that door behind you! – I jump in my car and take off. So far so good...

Take the Road Less Congested Take the Road Less Congested

Check Out Our Latest Articles

Making a Bad Choice the Right Way

This is a bad Reman U. I mean it. It hasn’t been thought through, agonized over, contemplated, speelchecked or proofreaded. I didn’t have a blinding insight nor did I have one of those everyday experiences that suddenly feels like an analogy for good work/life decisions. What I do have is a deadline, a commitment… ultimately, […]

Guiding Your Customer Experience

As the air develops a cool crispness and the trees begin turning yellow and red, it means it is time for more than just football and pumpkin spice lattes.  It’s college-campus-visit season. As a father of both a college sophomore and high school senior, I have been on my fair share of college campus tours.  […]

We All Work in Customer Service

While job searching a few years ago, I kept saying, “I don’t want to work in customer service.” I was several years into taking sales and customer service calls involving lots and lots and lots of angry customers. I was worn down from dealing with unreasonable requests, “No, I cannot overnight a 280lb item,” “No, […]