Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


Already Stalled? Jump-Start January
January 14, 2021

After I arrived at work a few years ago, my wife, Rachel, sent me a text saying, “D, my van won’t start. Please keep your phone with you just in case I need you.”Immediately, I thought, “Wow, I’m pathetic! I’m middle-aged and still lack the confidence to jump a car the old-fashioned way. In fact,...

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Company Culture from the Couch
January 06, 2021

It has been five and a half years since I sat down for the interview for my current job.  And while on most good days, I’m lucky to remember what I had for breakfast, I distinctly remember the word “culture” coming up quite often during our discussion.  This is a word that I had truly...

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Survey Says
December 17, 2020

I was watching TV with my Mother-In-Law the other night, and I found myself asking some questions aloud. We were watching Family Feud, and sometimes I am amazed by the answers on the board. I’m sure you’ve found yourself saying, “Who did they survey that thought that was the right answer?” Well, that is what...

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Customer Service on Backorder
December 02, 2020

Recently, I ordered new kitchen appliances from a local appliance store and experienced some of the worst customer service. Ever. How it started: We ordered our appliances and set our delivery date.  We asked them twice to make sure these were not going to be on backorder.  The sales rep confirmed, “Nothing is on backorder...

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