Bungle in the Bundle

It's not all right with me.   Every now and then I'll indulge myself and dip into the McDonald's… [more]

Bungle in the Bundle Bungle in the Bundle

Your Business In Layman’s Terms

Because we probably aren't experts on everything, in many customer service scenarios we are put in the… [more]

Your Business In Layman’s Terms Your Business In Layman's Terms

Is Your Team Performing or Storming?

When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if… [more]

Is Your Team Performing or Storming? Is Your Team Performing or Storming?

Keep Your Customer Service Hot

A couple of weeks ago, my furnace kicked off sometime in the middle of the night. In the morning, it… [more]

Keep Your Customer Service Hot Keep Your Customer Service Hot

Are You Reading This?

Hi! You are reading this. How meta. My name is Andee, The Rhythm of Reman, and I’ve been authoring,… [more]

Are You Reading This? Are You Reading This?

You’re A Poet: A Leadership Exercise

This morning at an off-site leadership training session, Captain Reman challenged his office managers… [more]

You’re A Poet: A Leadership Exercise You're A Poet: A Leadership Exercise

An Uninformed Customer is an Unhappy Customer

So, I’m in Chicago last weekend with my family and decided to take Baby Marlow, our 3 ½ -year-old… [more]

An Uninformed Customer is an Unhappy Customer An Uninformed Customer is an Unhappy Customer

Building a Positive Attitude, Building Your Bank Account

My mother hung a magnet on our refrigerator when I was ten years old that read, “Life is 10% what happens… [more]

Building a Positive Attitude, Building Your Bank Account Building a Positive Attitude, Building Your Bank Account

The 8 Laws of Human Behavior

I’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every… [more]

The 8 Laws of Human Behavior The 8 Laws of Human Behavior

Check Out Our Latest Articles

Is Your Team Performing or Storming?

When there’s a lack of harmony on a team, chances are everyone is aware of it on some level, even if it’s just a vague sense of something’s not quite right. It could be really bad, palpable even from a distance – there could be internal turmoil, talking behind colleagues’ backs (which is never as […]

Bungle in the Bundle

It’s not all right with me.   Every now and then I’ll indulge myself and dip into the McDonald’s across from our office for a breakfast snack.  I can’t be the only one out there jonesing for a hash brown patty!  A funny thing happens each time I order: the sausage biscuit with egg is my jam and, of course, […]

The 8 Laws of Human Behavior

I’m hoping you can help me. I’d like to find the creator of the piece below. I’ve Googled every way I know how and I’ve struck out time after time. After a talk I delivered in Minneapolis last month, one of the audience members approached me and handed me a piece of paper. He simply […]