Being a Tool Builder

  We work in a world of tools. Humans are distinctive from most other creatures on this planet… [more]

Being a Tool Builder Being a Tool Builder

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid… [more]

Using Words as Weapons Using Words as Weapons

Being a Tool Builder

  We work in a world of tools. Humans are distinctive from most other creatures on this planet… [more]

Being a Tool Builder Being a Tool Builder

Creating an Experience

When working on either routine items or a very special request, my goal is to always focus on the experience… [more]

Creating an Experience Creating an Experience

Accounting for the Bus Theory

On any team, each member has a role to play. In your shop, your Customer Service Manager helps customers… [more]

Accounting for the Bus Theory Accounting for the Bus Theory

What to Expect When You’re Expecting (A New Employee)

Babies are tiny, cute little miracles. They are innocent and adorable. But they’re not very smart.… [more]

What to Expect When You’re Expecting (A New Employee) What to Expect When You're Expecting (A New Employee)

The Cog in Your Customer Experience Strategy

A decade ago, I was a very fast man on the banked oval tracks known as velodromes. At one time, velodrome… [more]

The Cog in Your Customer Experience Strategy The Cog in Your Customer Experience Strategy

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid… [more]

Using Words as Weapons Using Words as Weapons

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid… [more]

Using Words as Weapons Using Words as Weapons

Check Out Our Latest Articles

Being a Tool Builder

  We work in a world of tools. Humans are distinctive from most other creatures on this planet by our ability to make and use them. The earliest advances in society are measured by the tools we built and used (fire, hand axes, spear throwers, the wheel, pottery and so on). The automotive industry is particularly defined […]

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid to me. While some intellectual fool is over in the corner writing angry letters, a crazy fool can just come up from behind and stab you! It wasn’t until I did some actual reading that I learned what […]

What to Expect When You’re Expecting (A New Employee)

Babies are tiny, cute little miracles. They are innocent and adorable. But they’re not very smart. They have no experience; they haven’t learned yet. They are truly entry-level humans. They are fresh and new and need nurturing to develop. It is the responsibility of the parents, teachers, and community to teach. From ABCs to SATs, […]