Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


Take Ownership
July 22, 2020

My friend Liz measured my height and waist last month at a party. It wasn’t just me it was all of us: Meg, Chad, Chuppa, Zack, Daley, we all got measured by this petite 5 ft woman and a measuring tape and charted everyone’s numbers on a chalkboard in her kitchen. For those of you...

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Procrastination Doesn’t Have To Be a Dirty Word
July 16, 2020

Are you a procrastinator?  I am in many circumstances! And in others I’m not. It’s all about how we define it.  Is it a bad thing to wait till the last minute to really start cranking on stuff?  I think it’s a bit of both.  I’ve also come to understand that procrastination is a bit...

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Cold Drink Cure
July 09, 2020

The evening was crashing down around us. There were seemingly no options that would allow even more than one member of our party to be happy. Most options were going to make most of the group, in fact, unhappy. It was 5 pm, still 90 degrees, and we quarreled in a piece of shade cast...

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With Great Data Comes Great Responsibility
June 25, 2020

Insights are often born out of frustration.  I routinely urge my colleagues to pay attention to those moments of repetitive frustration and annoyance and use them to identify opportunities for improvement.  Not all are actionable, but I find that most are, and the solutions can be simple.  I’ve recently felt a growing disdain for the...

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