Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


Sealing the Deal: Quote to Sell
May 14, 2024

Finding a company to purchase a high dollar item from, or a contractor to do a big job seems a lot like what I imagine online dating to look like.  Swipe left, swipe right. Running online searches to verify credibility, asking around to see if friends have ever utilized their services, triple checking to make...

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Need For Speed
April 23, 2024

The rush to get to 5 o’clock, the relief that Friday brings, the countdown to the next vacation.  Getting all the jobs out the door, all the phone calls made, all the to-do’s considered done enough. In our race to get “there” we lose the opportunity to learn, to teach, to experience or bestow joy....

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Don't Worry, Be Happier
March 20, 2024

Every day people are faced with situations that are completely out of their control, things they can not change, and obstacles that promise defeat.  A traffic jam when you’re already late, rain on your wedding day, a parts delivery that’s not showing up on the delivery date, and a customer that refuses to pay.  It...

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The Soft Touch of Service Recovery
February 28, 2024

The only purchasing activity worse than car buying, is appliance shopping. The competing features are endless, the delivery takes eons, and the satisfaction doesn't even come close to that of hopping in a new ride and taking off.  Our dishwasher broke five months ago. I despised the idea of hunting for a replacement so deeply...

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