Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


Call of Shame: Setting Standards for Success
October 13, 2021

We all know that coworker that skates by cutting corners because they are swamped but still kind of gets the job done? That bagger at the grocery store who sees that the line is seven deep and puts your bananas in the same bag as your canned goods. That phone rep when the internet goes...

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Soothing the Savage Situation: Diffusion and Deescalation
September 29, 2021

“Welcome to (insert fast food restaurant name here), can I take your order” This was probably the 100th time I said those words that day. I was working drive-thru and it was busy. The lunch rush was in full swing but I remember this specific order.  “Yea, I’ll have a burger with the works, NO...

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August 31, 2021

Deep rooted culture. Shared values. Common goals. Team work. Family. Friends. Commitment. These are just some of what makes us successful. When we hire a newb, we look so much further than the basis of, “Can this person do the job?” We bring people in who we’d like to have a beer with, someone that...

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Bee Prepared
August 10, 2021

There are those people that can go with the flow, live in the moment, not fear the unknown. That person is not me. I am a planner. I have thought through all of the terrible, life threatening possibilities before stepping out of the house just to go to the store. I am usually so prepared...

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