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The Power of Mental Strength
October 04, 2022

The true test of strength and agility is not defined by one’s bicep circumference. It is not measured in laps or touchdowns, miles or bench press weight. True strength comes from mindset, determination, and intentional actions that create a strong mental foundation.  Being mentally strong does not mean that you never break. It doesn't mean that...

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Finding What You Need: Check Aisle Two
September 28, 2022

Your customer asks you a question and you don't know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to...

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Creating Accountability: Don't Miss the Bus!
September 20, 2022

Brush your teeth, put your shoes on, do your homework!  Be on time, answer that call, make the sale!  As leaders, whether it be at home or in the workplace we tread a fine line. We are expected to hold our people accountable without acting as a controlling micro-manager.  Every school morning is a battle....

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Don't Change That Channel!
September 14, 2022

No matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises.  The soup is too hot....

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