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Service in the Time of Quarantine
June 03, 2020

It’s a challenge to make a statement that captures the stress of this Spring. In a few words, it’s a crazy time. And if ever there were a time to celebrate successful customer service stories, those that make a difference, even a tiny one, in someone’s day-to-day, in how much they spend, or in the...

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Good Problems
May 28, 2020

“That’s a good problem to have.”  Have you ever heard that one before? Of course you have, it’s a cliché familiar to almost everyone…  but what does it mean?  Are there really some problems that are bad while others are less bad or even good?  Are these good problems more or less important to work...

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Bored of Not Helping
May 20, 2020

Here’s what you need to make a facemask: Paper Towel Facial Tissue Hole Punch 2 Rubber Bands Step 0: Wash your hands and clean your workspace and tools with alcohol or hand sanitizer. Step 1: Layer your pieces. Make a “tissue sandwich” by placing a folded (or cut to size) tissue between two half sheets...

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Empower Your Marketing Operations
May 14, 2020

In October, the honor of leading our marketing team was bestowed upon me.  I have no formal marketing training, (no I don't count the Bachelors of Business Administration – Mktg Major from 20 years ago) and not much in the way of design and mass communication skills.  Wholly unqualified in a traditional evaluation, I brought...

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