Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


Cold Drink Cure
July 09, 2020

The evening was crashing down around us. There were seemingly no options that would allow even more than one member of our party to be happy. Most options were going to make most of the group, in fact, unhappy. It was 5 pm, still 90 degrees, and we quarreled in a piece of shade cast...

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With Great Data Comes Great Responsibility
June 25, 2020

Insights are often born out of frustration.  I routinely urge my colleagues to pay attention to those moments of repetitive frustration and annoyance and use them to identify opportunities for improvement.  Not all are actionable, but I find that most are, and the solutions can be simple.  I’ve recently felt a growing disdain for the...

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June 18, 2020

I’ve recently gained a new perspective on silence. Silence is tremendously powerful. It’s demanded from a speaker in an auditorium giving a lecture. The silence we, as an audience gives to the speaker, is really, an incredible gift. We all collectively, as an audience of hundreds or sometimes thousands, give the speaker our attention. But...

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Take A Breath
June 11, 2020

My REMAN U crew has been busy this week. So busy that no one was able to write an article in time to go out today. I was going to send out an archive, but instead, I thought I'd use this as an opportunity to reach out via email and remind you, reader, to take...

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