The true test of strength and agility is not defined by one’s bicep circumference. It is not measured in laps or touchdowns, miles or bench press weight. True strength comes from mindset, determination, and intentional actions that create a strong mental foundation. Being mentally strong does not mean that you never break. It doesn't mean that...
Read MoreYour customer asks you a question and you don't know the answer. Do you fake it til you make it? Do you talk your way around the request without actually finding a resolution? Do you dismiss them to a different department or representative? Or do you admit that you don’t know, use your resources to...
Read MoreBrush your teeth, put your shoes on, do your homework! Be on time, answer that call, make the sale! As leaders, whether it be at home or in the workplace we tread a fine line. We are expected to hold our people accountable without acting as a controlling micro-manager. Every school morning is a battle....
Read MoreNo matter what you do you will never be able to make everyone happy. There will always be that person that is born just to live a life filled with disappointment. They will find fault in perfection. They will nit pick and nag even if you have fulfilled your promises. The soup is too hot....
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