Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

3 Steps to Be a Better Customer

As my wife and I boarded a recent flight back to Milwaukee, I couldn’t help but look forward to getting home. The grass hadn’t been cut in almost a week and I knew that my mom had dropped off some food, so my afternoon was really looking promising. My vision of turkey sandwiches, lawn care, […]

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Would You Buy from You?

When was the last time you took off your jacket, kicked off those Italian leather shoes, rolled up your sleeves, and took an honest look at the identity of your brand? Ok, most of us probably don’t wear fancy shoes. And if you’re in the aftermarket, your suit might even have your name embroidered on […]

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Consistency Counts

When you hear the word consistency, what do you think of? If you’re a sports fan like me, you might picture Michael Jordan shooting over 85% from the free throw line each year, or Aaron Rodgers having a passer-rating over 100 throughout his career. While these are incredible accomplishments, consistency is more than just performing. […]

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The Google Effect

“Hey, man. I just got back from the mechanic and he is telling me that I need a whole new brake system. This is going to cost me a fortune and before I invest in the repair, I want to make sure he is giving me a fair price and that I actually need the […]

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Under-Promise. Over-Deliver.

“Expect the unexpected.” “Plan for the worst; hope for the best.” Mentors, managers, and co-workers have been sharing lessons like these with us for years. But why is that so many of us are still making the same mistake? Why do we ignore their words of wisdom? Last week, I had the pleasure of meeting […]

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Are You Throwing the Stick or Chasing Your Tail?

A day in the life of most salespeople is typically driven by a rousing game of fetch. We throw out a proposition or an idea, and we expect our prospects to react in a way that leads to them recognizing value and pursuing a partnership. The pitfall with this approach to sales is that it […]

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Attention, Sales Guy: Forget Fashionably Late

“Ok great – We will see you at 9:00am at my office.” The meeting time is set and the location has been agreed upon. You’ve spent weeks preparing a presentation for this customer, and have probably reviewed most details in your head several times over. But what time are you going to show up? Is […]

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Deal and Steal: Are You Providing Dealership Customer Service?

It was a Friday afternoon and the sun was shining. The radio blasting, I was on my way home from a long day at work. As I merged onto the highway, BOOM. The check engine light came on and I got that sick feeling in my stomach. My thoughts began to race. “Are any shops still […]

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Dress to Suggest.

In manufacturing, dress code tends to be pretty relaxed. On a typical day in our office, I can be found in my ETE Reman polo shirt, a pair of jeans, and my tennis shoes. To call this “business casual” is generous. When I first started, the casual attire was one of the biggest perks of […]

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Are You Owning It?

There are two types of people roaming the world today. Type One snoozes their alarm clock 6 times before lurching out of bed on their way to the shower. They most likely listen to quiet music on their commute to work, and do exactly what is expected of them within their job description. Their conversations […]

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