Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Your Customers Call it as They Hear It

Spectrophobia – the irrational fear of mirrors. Maybe I watched too many horror movies as a kid, but there is something about mirrors that I just don’t enjoy. But this past week, I decided to take one for the team – and place a mirror right at my desk. There’s a theory that you might […]

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Take Criticism, Not Offense

I watched it happen. The moment that patience and understanding became frustration and anger. From across the bar, I witnessed the interaction between an upset customer and the bar manager and then heard it: “Well if I owned this place…” We have all thought it before, and I’m sure a lot of us have even […]

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Is Growing Supposed to Hurt This Much?

At what point does the “best kind of problem” turn into a serious issue? This week, we’re talking about growing pains. For all intents and purposes, let’s start with our own definition: Growing pain (noun) : the negative impact on both company and customer through times of increase; a deficiency derived from an increase or […]

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Give Up Responsibility Without Giving Away Your Job

January 1st. A lot of resolutions are made. Losing that extra weight, actually taking a vacation, eating healthier. But somehow, we tend to fall short on most of these. We bog ourselves down with work and activities galore that weigh on us. How do we create the time to do some of the things we […]

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