Trans Detective, Author at REMANU

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Developing a Positive Perspective One Glimmer at a Time

Where’s The Damn Egg?

1,440 Minutes

Balance. Everyone talks about it, but how many people actually achieve it? Whether it is work/life balance, family balance, exercise balance, even as simple as balancing a checkbook (do people still do that?) we all struggle in some way to feel like we are achieving everything we set out to accomplish. Perfection. Everyone’s perfection is […]

TONE IT UP

YOU NEED TO READ THIS ARTICLE. THE WHOLE THING. NOT JUST THE BEGINNING AND END. YOU MUST READ THE WHOLE ARTICLE. When you read the above sentence, I bet you thought one of a few things: “Whoa, this is serious!” “Wow, Megan is angry.” “Where does this lady get off trying to tell me what […]

Thanks: Too Much, Too Little, or Just Right?

Thanks. It is a word that often gets overused or not used enough, kind of like Swiss cheese where there are only two options: you either like it or you don’t. The simple act of saying thank you is easy. You are recognizing that someone went out of their way to assist you with something. […]

The Rules of Winning Teams

Life. Work. Family. What do these three things have in common? Probably a great many things come to mind: stressful, fun, difficult, loving, but I’d bet that TEAM isn’t at the top of your list even though teams are present in some shape or form in every aspect of our lives… unless you are a […]

New Year's Reflections

As 2016 nears its end, it’s common to start to reflect on the previous year: the good, the bad, the ugly, the stuff that made us smile, the stuff that we want to close our eyes and forget. In the shop, you might be cleaning up invoices, doing inventory of the parts you have and […]

Tying the Professional Knot

Business connections: you’ve made them at some point in time throughout your career. You’ve had your good, your better, and your best ones. Remember how great it felt when you achieved what you set out to accomplish together? However, what might not be as fresh in your mind is what it took to get you […]

Your Obligation to Motivation

Motivation is the reasoning behind the way someone acts or behaves – the general desire or willingness of that person to do something. Each person on this earth has a different set of reasons for why they are motivated to do something. As a leader, finding what motivates each of your employees will not only […]

Swiss Cheese Business

Transparency is like Swiss cheese. Either you love it or hate it. For those who love it, the sharing (and over-sharing never ends). On any given social media platform, you know everything that’s going on in the lives of everyone all the time – even if you don’t want to. There’s a constant need to […]

The Case of the Common Ground

Would it be any fun if you were constantly working with people who were exactly like you? Probably not. It is essential for a productive team to be made of multiple different parts that, when put together, function as one well oiled machine. Bonding as a team is something that is a continuous work in […]