The Video Guy, Author at REMANU

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Need For Speed

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Developing a Positive Perspective One Glimmer at a Time

My New Skates

I recently was given a pair of roller skates, and they’ve been hell on wheels. I did not ask for these skates, and they were skates I did not want. Still, they were given to me. Roller skating is terrifying. Just getting to stand up is a task, let alone moving around. They are uncomfortable […]

Take the Road Less Congested

It’s Thursday morning, and I’m running late for work. I scramble for my shoes, grab a banana for breakfast – don’t forget to feed the cat, oh, and remember to lock that door behind you! – I jump in my car and take off. So far so good: all the lights are green, nothing seems to be […]

Using Words as Weapons

“The pen is mightier than the sword,” I heard, and throughout my life this always sounded stupid to me. While some intellectual fool is over in the corner writing angry letters, a crazy fool can just come up from behind and stab you! It wasn’t until I did some actual reading that I learned what […]

The Cure for a Project Hangover

I have been working on a project for nearly a year or so now, and it may take a year or two from now before I complete it. I constantly like to keep myself busy because I honestly hate it when a project is finished. I’m happy when a project is done for literally 10 […]

Goldilocks & the ’85 Bears

Imagine Goldilocks. What did she do? Well, she broke into a house, but besides that, Goldilocks saw three bowls of porridge. She tried the first bowl and it was simply way too hot, so she moved to the second bowl which had been sitting there too long and found it was cold. Not quite done […]

You’re Terrible at Achieving Goals (And Why That’s Okay)

It’s a new year. 2018. You’re filled with new hope for new beginnings, ready to tackle a brand-new set of goals. Then suddenly, a brick wall. You dust off and review your 2017 goals: Lose 15 lbs. Unfortunately, you gained five. Read 12 books. But you only made it to two. Learn Spanish? Man, […]

Because I’m Worth It (And So Are You)

L’Oreal personal care products have been around since 1909, and say what you want about them as a company or their products, they have had one of the most successful marketing campaigns based on 4 simple words: “Because you’re worth it.” You couldn’t ask for a more perfect slogan for personal hygiene products. Interpreted, it […]