The 6th Man, Author at REMANU

Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Need For Speed

Don’t Worry, Be Happier

The Soft Touch of Service Recovery

Developing a Positive Perspective One Glimmer at a Time

The Equability of Accountability

Owners, managers, and employees all have people they like to work with over other coworkers. Maybe it’s the synergy you have together or just skill sets that compliment, but we all have those favorites. What happens, though, when one of these people makes a mistake? Do you treat them the same as you would anyone […]

It's Not Done Until_________.

In today’s world, we rely on our technologies to get us though the day. For some, our cell phones are a means of still being connected to customers and our business when we’re not at the shop. The office computer stores sales records and the inventory of parts and products we keep on hand. Our […]

(Tribal) Knowledge is Power

In business as in life, it is the responsibility of each generation to pass knowledge down to the next. Things like basic job functions are probably part of a formal training program. A company handbook most likely lays out all the policies and rules. And a new employee packet should have all the HR odds […]

The Best Choice for Who?

With the holiday season just around the corner, I’ve begun my yearly ritual of shopping for friends and family, most of which I do online now. Heck, I even go as far as keeping an Excel spreadsheet with names and gift ideas for the people I am shopping for – my own naughty or nice […]

If You Built Your Team with a Fantasy Football Strategy…

With college and NFL football seasons upon us [Go, CATS –Go, Pack, Go], it also brings the start of fantasy football leagues. You probably have a team already drafted as you read this. Or at the very least, your spouse/brother/coworker/neighbor has been talking to you about theirs. So, you know what a process it […]

The 8 Things I Learned From the 7 Things Your Team Needs to Hear You Say

I recently swiped a copy of David M. Dye’s “The Seven Things Your Team Needs to Hear You Say” from Captain Reman. It got me thinking about my interactions with coworkers and what I can contribute to foster an even better team than we already have. And after reading and thinking about the key points […]

When Opportunity Is Not Through a Door, But Under a Rock

New opportunities are always around you. Now whether you recognize them or not depends on how you look at the situation. Sometimes, these opportunities are right in front us. With others, you might just need to look a little harder. And sometimes still, these opportunities require you to take on new responsibilities or entirely new […]

Taking a Step Back to Move Forward

When you wake up in the morning, do you dread going to work? When you’re there, have you become ineffective at what you do or how you lead? What do you do in these situations? It could be fixed with a simple change, or maybe it’s time to not just step back but maybe to […]

Friends with Business Benefits

In the world of sales, it’s sometimes hard to get away from the general thought that one side is taking advantage of the other. If it seems like only one person greatly benefits, most can’t help but picture a greasy used car salesman that is just looking to make a quick buck and take you […]