Chances are if you are reading this, you are not someone’s dependent, and much of what you do you do for others or because you have to. You have to do laundry, mow the grass, pay the bills, start that diet, install that transmission, go to the dentist, prepare your taxes. That mostly sounds awful. Why would anyone […]
Read MoreGrowing up, did Mom tell you that you were special? Do you have special skills? Yum, special sauce! Like paying special assessments? Part of a special interest group? Would you like to place a special order? Well, isn’t that special. And is being special a good thing? What about your business? Is it a specialty […]
Read MoreArriving at a mood-lit hostess stand at a trendy fine-dining restaurant, excellence is an anticipated part of the experience. The simplicity of takeout pizza too, though more common place, has expectations that good and easy food awaits. As customers, we always carry expectations into a service or purchase experience, and regardless of how it goes […]
Read More2016 has come and gone. Was it an amazing year for you? If so, you probably achieved at least some of your objectives. If not, I’m guessing you don’t think it was a great year and you probably have a bunch of reasons (read: excuses) for failing yourself. The start of this new year is […]
Read MoreYou don’t have to be a baseball fan to appreciate the drama and history packed into a Cubs vs. Indians World Series. Many people tuned in, hopping on the bandwagon for the conclusion of a 108-year championship drought, and were treated to one of the best series in baseball’s long and storied history. Game 7 […]
Read MoreI’m a competitive guy and we have a highly competitive culture here. The Reman Wingman and Transmission Control still play soccer at a high level. The Remaniac and the King of Core & More have a push up challenge going for who brings on more new customers. The Trans Detective coaches high school soccer for […]
Read MoreEver leave work and then have to return moments later after reaching your car and discovering you have no keys? Or arrive at the gym without shorts (or sports bra)? What about a quick trip to the grocery store where you failed to bring a wallet? How about a camping trip with no spatula? Or […]
Read MoreCan you recall the last time you were blown away by a terrific service recovery? I experienced two in one day last weekend. Each was remarkable and accomplished with a very different method. The first occurrence was at a wine bar, the kind where you get a glass and a card, and can self-serve wine […]
Read MoreScheduling a routine check-up with the doctor, dentist, or mechanic is not something I do with eagerness and clockwork timing. I fall into the deferment mindset with standard excuses such as, “I feel fine,” or “It’s running well and I keep up on my oil changes.” It takes a toothache, check engine light, or thrown […]
Read MoreWaiting in line can be exciting. The kind of waiting that ends with a roller coaster ride or with the purchase of concert tickets to your favorite band’s show. Waiting in line can also be not so exciting. Like when you’re at the doctor’s office or stuck in rush hour traffic. This is a story […]
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