Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN

Reman U articles

Right Person, Wrong Seat

Interview. Killed it. Onboarding. Nailed it. Training. What a breeze!  This person is destined to be a superstar.  Independent work, day to day performance and development, hitting metrics and being a stellar addition. More like super disappointment.    It’s difficult when you invest in and have deep confidence in a new hire, just to have them […]

Read More

Inertia on the Field: Practice, Progress, and Growth

“The goal is not to be perfect, but rather to be better.”  In a quick search of the internet, this idea has been voiced many times, by many professionals, public speakers, and motivationists. Yet, hearing these words come out of my twelve year old, they hit me harder than a dump truck with a full […]

Read More

If It’s Not the Job, It Might Be You

“Good employees don’t quit their job, they quit their manager.”  This widely known idiom has found its way into leadership development courses with increasing popularity. While said with multiple variations, our very own Sam Loshaks version is my all time favorite.  “Fish stink from the head.” At the time I didn’t fully comprehend this “Samism”. […]

Read More

Busy But Bored: The Ultimate Conundrum

Summer break season is upon us for those with school aged children. The shrieks of delight as they leave the classroom doors, no more homework or waking up early to rush to the bus stop. The children are freed from the responsibilities of the educational system. The plans have been formulated, swimming, friends, late nights, […]

Read More

NO ONE CARES!

Tone bears a significant impact in the way an interaction is perceived. Not the toned abs and biceps of the daily runner that circles the neighborhood, but YOUR tone of voice. The inflection, energy, and expression upon greeting sets the stage for the entire correspondence. A bored, sleepy, or depthless greeting will not convey a […]

Read More

Little Fires Everywhere

Ignition of a fiery blaze requires heat, fuel and oxygen. Removing or modifying a single element will determine the path, size and potential for disaster. A true leader does not run around putting out fires. They do not wait until the blazing disaster is scorching everything in its path. They do not close their eyes […]

Read More

Approach Not With Caution, But With Positivity

Life is full of choices. What to have for breakfast? Which socks to wear? Even what your mindset will look like. Do you want to be a crabby patty or a positive petunia? Choosing to be positive is harder than letting the negative creep in and take over. The work to create mental and emotional […]

Read More

Bad Attitudes STINK!

Bad attitudes stink, so does bad gas. They affect the offender internally, the negative Nancy may try to shield those in close proximity, but the damage has already been done. Friends, family, even strangers will retreat and then keep a safe distance until the toxicity clears. One may think they are covert, masking the repugnant […]

Read More

Measure Twice, Cut Once

Measure twice, cut once.  There is value in being prepared. It demonstrates that you actually give a crap about the task, the day, and the customer. Taking the time to do the prep work reduces mistakes, builds confidence and sets one up for success.  From lists to sticky notes, basic outlines to intricate design sketches, […]

Read More

Put Your Finger (print) On It

You can tell where a child has been by following the sticky fingerprints. The grime covered walls, dotted with remnants of breakfast, lunch, and dinner reveal the path that toddler has traveled. The never ending battle to remove the debris before it hardens becomes a game that can not be won. As time goes on […]

Read More