data

With Great Data Comes Great Responsibility

Insights are often born out of frustration.  I routinely urge my colleagues to pay attention to those moments of repetitive frustration and annoyance and use them to identify opportunities for improvement.  Not all are actionable, but I find that most are, and the solutions can be simple.  I’ve recently felt a growing disdain for the […]

Real Data, Real Dollars

Data analytics. Sounds scary (or boring), right? Spotting trends isn’t as tricky as you might think and you’re probably already using insights from the numbers you look at every day. The digital age is here. Everything can be tracked – and if you don’t track it, you should. Your customers are telling you what they […]