Your weekly source of sales, marketing, customer service, and management insight - compliments of ETE REMAN


How to Do Impossible Things

49 hours and 17 minutes ago, 13 of my peers and I were beginning a challenge that was physically and mentally impossible. Broken into teams of 2, 7 on each team, we were to follow orders and perform various dreadful movements at the command of Navy Seal Special Ops Veterans. We had all trained hard for […]

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Building Eagle-Eyed Teamwork

Teamwork: cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Through teamwork, we: Build trust Blend complementary strengths Foster creativity Maximize knowledge Encourage accurate solutions Raise motivation and morale A proud Philadelphian, I watched the rewards that can be […]

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Build It Beautiful

It’s nearly 2018, and at this point you’ve no doubt heard of Tesla, the Elon Musk-led company that is disrupting the automotive industry. Self-driving technology, a sleek new design, and an overall greener product has helped Tesla get their foot in the door of an industry that has been historically extremely difficult to successfully break […]

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Part II: Good Eggs. Good Guys. Good Business. (aka “We trust our customers.”)

Service is a feeling. The reason why Good Eggs did such a good job at earning my loyalty (and my referrals; seriously, go to Good Eggs any time you’re near Door County, Wisconsin) is because of how they made me feel. (And if you missed last week, get caught up here.) They made me feel welcome. […]

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Good Eggs. Good Guys. Good Business.

I’ve been standing in line for 30 minutes or so by the time I realize I may not get to eat breakfast today. I’m in line for, what I’ve been told, is the most amazing breakfast burrito on the planet. Apparently it’s no secret, because Good Eggs is packed. Imagine a Qdoba or Chipotle but […]

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