“Good employees don’t quit their job, they quit their manager.”  This widely known idiom has found its way into leadership development courses with increasing popularity. While said with multiple variations, our very own Sam Loshaks version is my all time favorite.  “Fish stink from the head.” At the time I didn’t fully comprehend this “Samism”. […]

Summer break season is upon us for those with school aged children. The shrieks of delight as they leave the classroom doors, no more homework or waking up early to rush to the bus stop. The children are freed from the responsibilities of the educational system. The plans have been formulated, swimming, friends, late nights, […]

Tone bears a significant impact in the way an interaction is perceived. Not the toned abs and biceps of the daily runner that circles the neighborhood, but YOUR tone of voice. The inflection, energy, and expression upon greeting sets the stage for the entire correspondence. A bored, sleepy, or depthless greeting will not convey a […]